Job Description
Durban – KwaZulu Natal – South Africa
- Provide technical guidance support and serve as an escalation point for complex security issues.
- Assist with recruitment, onboarding, and training of security personnel.
- Implement Information Security solutions as needed.
- Implement formal monthly reporting for services delivered.
- Support the team in the following:
- Security Operations, Threat Detection & Incident Response
- Threat Hunting & Vulnerability Management
- Prevention and Risk Management
- Risk identification and mitigation
- Provide detailed designs, architectures, bills of materials, high level project plans, scope of works, deliverables for proposals and projects.
- Present to customers and complete demonstrations, proof of concept tests and assessments.
- Provide input into contracts for delivery of services.
- Work closely with IT, Security, and Risk Management teams to enhance security strategies.
- Provide regular security reports to stakeholders, detailing progress and risk mitigation efforts.
- Collaborate with Project Managers, Service Delivery teams, and Sales teams on security-related initiatives.
- Maintain effective communication via company collaboration tools (Teams, CRM, Service Desk).
- Stay updated with the latest security threats, technologies, and best practices.
- Define and implement standard operating procedures (SOPs).
- Conduct vulnerability audits to ensure compliance with industry standards and regulatory requirements.
- Research and recommend innovative security solutions to enhance organisational resilience.
- Provide a quality assurance service to check all outputs of the Security Operations team.
- Maintain a strong leadership presence, working in the office at least three days per week.
- Help to identify and drive key performance metrics for the department.
- Achieve and track own billable work hours, CRM tasks and project milestones.
- Help the team to achieve their billable workable hour targets.
- Employee Satisfaction Score and staff retention: receive feedback in the upper quartile from the team.
- Begin with the end in mind. Ensure all work completed is aligned with achieving specific deliverables as outlined in project plans or service level agreements.
- Ensure prompt response to requests, security incidents and escalations.
- Keep security documentation and reports up to date.
- Foster a continuous improvement mindset and actively develop leadership skills.
- Drive accountability, ensuring all tasks and security measures are executed effectively.
- High levels of customer satisfaction and retention.
- Ensure all risks are highlighted and communicated.
- Commitment to continual professional development.
- Certifications such as Fortinet FCSS/NSE7, Sophos Architect, CISSP, CISM, CompTIA Advanced Security Practitioner (CASP+) or equivalent.
- Minimum of 15 years of experience in Information Technology and 10 years in Cybersecurity.
- Proven experience in progressively responsible technical roles, including leadership positions.
- Strong expertise in Microsoft Security tools (e.g., Azure Sentinel, Microsoft Defender, Azure Security Center).
- In-depth understanding of advanced threat management, including tactics, techniques, and procedures (TTPs).
- Proven experience in managing complex security incidents and remediation processes.
- Familiarity with regulatory frameworks and compliance standards like POPIA, PCI-DSS, GDPR, ISO 27001, CIS and NIST.
- Strong communication skills for reporting to executives and educating stakeholders on security risks.
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