Durban: Key Accounts Manager

Job Overview : We are seeking an experienced Key Accounts Manager to lead and grow strategic customer relationships within the flexible packaging market. The ideal candidate will combine strong sales acumen with marketing insight, deep knowledge of flexible packaging materials, technologies, and trends, and a proven track record of delivering sustained revenue growth. This role requires cross-functional collaboration, strategic account planning, and a customer-centric approach to drive profitability and market share. Key Responsibilities : Develop and execute comprehensive account plans for assigned strategic accounts, aligning with company goals and market opportunities. Build and maintain relationships with key customers, understanding their business needs, challenges, and growth objectives. Drive revenue growth through upsell and cross-sell of flexible packaging solutions (films, laminates, printing, converting and related packaging components). Lead negotiation and contract discussions, ensuring favourable pricing, terms, and long-term partnerships. Monitor and analyse customer performance metrics (volume, profitability, on-time delivery, quality) and implement corrective actions as needed. Work closely with Product Development, Operations, and Quality teams to ensure customer requirements are translated into feasible solutions, timelines, and quality standards. Identify and capitalize on market trends, regulatory changes, and sustainability initiatives impacting flexible packaging Manage forecasting, demand planning, and pipeline management for key accounts; provide accurate sales projections and scenario planning. Ensure high levels of customer satisfaction, resolve escalations promptly, and foster long-term partnerships. Maintain up-to-date knowledge of competitive landscape, pricing, and market dynamics to inform sales strategy. Required Skills and Qualifications : Proven experience (typically 5 years) in key account management within the packaging industry, preferably flexible packaging. Strong sales and marketing acumen, with demonstrated success in acquiring, growing, and retaining large accounts. Deep knowledge of flexible packaging materials, structures, printing processes, converting technologies, and related supply chains. Excellent strategic thinking, business development, and pipeline management skills. Exceptional relationship management and communication skills, with the ability to influence at senior levels. Result-oriented, with strong negotiation, presentation, and problem-solving abilities.