Are you ready to take your career to the next level with a globally renowned, international BPO leader? My client is seeking an exceptional and analytical Workforce Planning Lead to join their dynamic team in sunny Durban The successful incumbent will work

Role Purpose:In this pivotal role, you will execute the Workforce Experience vision, focusing on Job Architecture (JA), Strategic Workforce Planning (SWP), and Organisational Design (OD). Your expertise will drive service design, case management, and proce

Job PurposeProvide OD, JA & SWP Expertise to & within assigned business units and or enterprise functions. Leverage this expertise to provide business transformation services to Business & HR Executives, leading the design and implementation ad

We are looking for an experienced leader to provide OD, JA & SWP expertise within assigned business units or enterprise functions. This role will leverage expertise to drive business transformation services for Business & HR Executives, leading the

We are seeking a highly skilled Group Specialist to provide exceptional support in Organization Design (OD), Job Architecture (JA), and Strategic Workforce Planning (SWP) to our Enterprise OD, JA, and SWP teams. The role involves consulting, benchmarking,

One of the TOP banks in South Africa is seeking an experienced individual to join the team as Head: Job Architecture, Organisation design and SWP. Qualifications and experienceNo less than 5 - 8 years` experience in Job architecture, Organisational design

The successful incumbent will work for a company that has a passion for delivering high quality customer service as well as developing their staff and investing in their growth. Reporting to the Finance Director, you will support and develop the planning t

The successful incumbent will work for a company that has a passion for delivering high quality customer service as well as developing their staff and investing in their growth.Reporting to the Finance Director, you will support and develop the planning te

Are you ready to take your career to the next level with a globally renowned, international BPO leader? My client is seeking an exceptional and analytical Workforce Planning Lead to join their dynamic team in sunny Durban!The successful incumbent will work

The successful incumbent will work for a company that has a passion for delivering high quality customer service as well as developing their staff and investing in their growth.Reporting to the Finance Director, you will support and develop the planning te

The successful incumbent will work for a company that has a passion for delivering high quality customer service as well as developing their staff and investing in their growth. Reporting to the Finance Director, you will support and develop the planning t

Key Responsibilities: Overall responsibility for capacity plans, FTE plans, attrition analysis and recruitment numbers. Design, implement and distribute shift patterns and schedules for campaigns to fit client requirements and achieve staffing and producti

Key Responsibilities: Forecasting and Demand Analysis: Utilize historical data, trends, and other key indicators to generate accurate demand forecasts. This will include forecasting for omni channel. Collaborate with operations teams to identify key driver

Workforce Planning Analyst BPO / Call Centre | Durban North Reporting to the Workforce Manager, you will play a crucial role in analyzing and optimizing resource plans across cross-functional accounts. Your primary responsibility will be to provide accurat

Workforce Planning Manager BPO / Call Centre | Durban North If youre a master of metrics, a scheduling strategist, and a forecasting whiz, this is your chance to make a global impact. Reporting to the Head of Planning, your role will be to support and deve

Key Responsibilities:Overall responsibility for capacity plans, FTE plans, attrition analysis and recruitment numbers.Design, implement and distribute shift patterns and schedules for campaigns to fit client requirements and achieve staffing and productivi

Key Responsibilities:Forecasting and Demand Analysis:Utilize historical data, trends, and other key indicators to generate accurate demand forecasts. This will include forecasting for omni channel.Collaborate with operations teams to identify key drivers t

If you’re a master of metrics, a scheduling strategist, and a forecasting whiz, this is your chance to make a global impact.Reporting to the Head of Planning, your role will be to support and develop your team. Oversee the manage the service delivery

Reporting to the Workforce Manager, you will play a crucial role in analyzing and optimizing resource plans across cross-functional accounts. Your primary responsibility will be to provide accurate forecasting, create effective workforce and workload model

Workforce Planning Analyst – BPO / Call Centre | Durban NorthReporting to the Workforce Manager, you will play a crucial role in analyzing and optimizing resource plans across cross-functional accounts. Your primary responsibility will be to provide

Workforce Planning Manager – BPO / Call Centre | Durban NorthIf you’re a master of metrics, a scheduling strategist, and a forecasting whiz, this is your chance to make a global impact.Reporting to the Head of Planning, your role will be to sup