Operations Clerk
Posted on 2025-04-06
| Employer | Tower Group |
|---|---|
| Salary | 0 |
| Category | Finance Accounting |
| Location | Kwazulu Natal / Durban |
Job Summary
Our client, a leader in the shipping industry is seeking an experienced Operations Clerk to join their team based in Durban.
JOB PURPOSE
Plans and co-ordinates delivery routes, collections, and deliveries within the required time frame to provide excellent customer service.
MINIMUM REQUIREMENTS
- Matric.
- 2 years experience in this field.
- Experience in Navis (Import and Export bookings, preadvise, container checks)
- Understanding depot and shipping line procedures (last free day for empty returns)
- Understanding port procedures and have NAVIS experience
- Understanding DRO container collection process from full storage depots
- Understanding the process of making a booking to collect cargo from container depots for delivery to customers premises.
- Understanding hazardous requirements for drivers and trucks for hazardous loads
- Understanding driver procedures
- Previous NBCRFI experience
- Experience with long haul (Superlink) and local deliveries (LCL trucks)
- Must have code 8 drivers license
MAIN JOB FUNCTIONS
- Managing emails/ telephonic communication and timeous feedback to clients
- Work according to clients SOPs and procedures.
- Monitor drivers activities and routes to prevent route deviations and/or time delays thereby providing excellent customer services
- Do bulk checks on Navis to ensure all containers are assigned and released for collection. Make sure no holds on containers.
- Provide expected container lists to ICS and outside customers.
- Book trucks for IDMs when ICS or other customers require trucks to load. Provide them with truck ETAs and any delays.
- Make appointments for collection of LCL cargo.
- Plan truck and trailer CORs when the Transport Manager advises
- Monitor vehicles via Bid track
- Upload all documentation onto TMS (Customer Instructions and driver trip sheets)
- Ensure all drivers comply with safety regulations
- Ensure all drivers comply with Company policies, procedures, and SOPs
Operations Clerk position available in Kwazulu-Natal, Durban. This job position was posted by Tower Group. The job has been posted as a premium ad on 2025-04-06 at 13:00:35 in the Finance Accounting category
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