Menu Close

Durban: Outbound Sales Team Leader posted by CallForce

Durban: Outbound Sales Team Leader posted by CallForce

Posted on 2025-05-18 00:00:00

Employer CallForce
Category Other IT/Computer
Location Kwazulu-Natal  / Durban

Job Summary

  • Leading a team within the Outbound and telemarketing Call Centre to meet business requirements
  • To guide and support team members
  • Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team
  • Driving operational and technological efficiencies within the team
  • Managing the daily running of the team
  • Monitor team members performance against target on a day-to-day basis, and implement changes where appropriate
  • Ensure the individual team members service standards are adhered to, e.g. meeting and exceeding Targets, team productivity, data conversions, Talk time interactions captured, etc.
  • Handling difficult customer complaints or enquiries
  • Drive quality control and ensure corrective action are taken where required
  • Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.
  • Forecasting capacity against plan on a weekly/monthly basis
  • Ensure adherence to the operational policies and procedures
  • Participating in the recruitment and selection of staff
  • Monitor performance on regular basis and provide constructive feedback
  • Pro-actively encourage high performance at all times
  • Ensure all staff issues are dealt with appropriately and within a timely fashion
  • Ensure all daily, weekly and monthly workloads are completed
  • Motivating, developing and retaining staff
  • Identifying staff training needs and planning of training sessions
  • Adhering to all HR policies and procedures
  • Monitor performance on regular basis and provide constructive feedback

Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
View Job  East Rand: Workshop Foreman posted by Fusion Personnel
You'll receive alerts for new jobs in Durban, Kwazulu-Natal

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Durban: Fleet Sales Executive posted by Intercon Recruitment

Dealership in Durban is looking for an experienced Fleet Sales Executive, with previous Motor Dealership Fleet Sales Experience. Salary Basic R9 500 - R13...


View Job
Fleet Sales Executive

Durban: New Vehicle Sales Executive posted by Intercon Recruitment

New Vehicle Sales Executive - Durban - KZNDealership in Durban is looking for an preferably experienced Female, New Vehicle Sales Executive, with previous...


View Job
New Vehicle Sales Executive

Durban: Field & Onsite Technicians posted by Kontak Recruitment

Field Onsite Technicians - Telecommunication JB5134 Edgecombe, DurbanR 8000 - R10 000 to be reviewed after 3-month probationDuration Permanent We are...


View Job
Field & Onsite Technicians

Durban South: DEBTORS CLERK – URGENTLY HIRING posted by TRULINE TRUCKING SERVICES

Ensuring that client information details are kept up to date.Generating Sales orders.Verifying and confirming load confirmations and rates.Creating and...


View Job
DEBTORS CLERK – URGENTLY HIRING

Durban South: Admin Analyst Assistant – Urgently needed posted by South African Inland Logistics

We are seeking a highly skilled and detail-oriented Admin Analyst Assistant to join our team. The ideal candidate must be exceptionally proficient in...


View Job
Admin Analyst Assistant – Urgently needed

Durban North: Call Centre Agents posted by Urban Lifestyle Rewards

Urban Lifestyle Rewards based in Durban is looking to employ energetic and goal driven call center agents. Basic salary of R5000 and commission up to R25...


View Job
Call Centre Agents

Durban North: Technical Sales Representative posted by Brasco KwaZulu-Natal

Brasco Kwazulu Natal is looking for a dynamic and driven Technical Sales Representative to join our KZN branch. The ideal candidate will have strong...

View Job  South Africa: Senior Restaurant Manager - Hazelwood posted by HotelJobs

View Job
Technical Sales Representative

Durbanville: Real Estate Canvasser posted by Just Property

Were Hiring! Real Estate Canvasser Wanted Just Property Dynamic is looking for a driven and energetic Canvasser to join our team! If you have a passion for...


View Job
Real Estate Canvasser

Durban South: Commercial Manager posted by Bluff Personnel

COMMERCIAL MANAGERRef CXP1322025An exciting opportunity has arisen for an experienced and suitably qualified Commercial Manager Salary Range R72 000...


View Job
Commercial Manager

Randburg: SALES AGENT posted by Real Promotions Durban

Job OverviewWe are looking for an enthusiastic and results-driven Sales Agent to join our dynamic team. As a sales agent, you will be responsible for...


View Job
SALES AGENT

Durban: Accounts Administrator – Needed Urgently posted by Tactical Security Services

QUALIFICATIONSMinimum - 5 years experience in the accounts field. Matric certificateDrivers license own car preferablyAccounting Book-keeping...


View Job
Accounts Administrator – Needed Urgently

Durban: Fleet Sales Executive – Durban – KZN posted by Intercon Recruitment

Dealership in Durban is looking for an experienced Fleet Sales Executive, with previous Motor Dealership Fleet Sales Experience. Salary Basic R9 500 - R13...


View Job
Fleet Sales Executive – Durban – KZN

Durban: New Vehicle Sales Executive posted by Intercon Recruitment

Dealership in Durban is looking for an experienced Female, New Vehicle Sales Executive, with previous Motor Dealership New Vehicle Sales Experience. Salary...


View Job
New Vehicle Sales Executive

Durban: Personal Assistant posted by Aurora Gynaecology

About the RoleWe are seeking a highly organized and dedicated Personal Assistant to provide comprehensive support to a Gynaecological Oncologist. This role...


View Job
Personal Assistant

Durban North: Printing Operator – Urgently needed posted by Contact Print Business Forms

Printing company based in Redhill industrial area looking for an experienced printing machine operator for a continuous forms machine.


View Job
Printing Operator – Urgently needed

Durban: Business Development Consultant posted by NP recruitment

Urgent - 01 May 2025 Intake.Job Vacancy!!! New Business Development Consultants RequiredLocation Durban BasedShort Term Insurance Sector Property and...

View Job  South Africa: DevOps Engineer - Semi Remote - R600 PH posted by E-Merge

View Job
Business Development Consultant

Durbanville: Electrical Assistant posted by GJG Electrical

Electrical assistant that can install cable trays and cabling, must reside close to Durbanville area.


View Job
Electrical Assistant

Durban: Fleet Sales Executive posted by Intercon Recruitment

Fleet Sales Executive Durban, KZNA leading and high-performing dealership in Durban is currently seeking an experienced and results-driven Fleet Sales...


View Job
Fleet Sales Executive

Cape Town City Centre: Travel Desk Administrator / Administrative Assistant – Durbanville

Job Specification A well-rounded person with a high EQ level and must be able to deal with complexity in a fast-paced environment The person needs to be a...


View Job
Travel Desk Administrator / Administrative Assistant – Durbanville

Durban: Senior Process Engineer

Job Description Elimination of Waste Assist in and support the ME plans on existing and new production lines. Support ME Improvement objectives by analysis...


View Job
Senior Process Engineer

Durban: New Vehicle Sales Executive posted by Intercon Recruitment

New Vehicle Sales Executive - DurbanA high-performing and well-established dealership in Durban is currently seeking a dynamic and experienced New Vehicle...


View Job
New Vehicle Sales Executive

Durban: HR Consultant

Source and short-list appropriate applicants for vacancies as identified for department managers Guide the applicant selection process Assist disciplinary...


View Job
HR Consultant

Durban Central: Administration Clerk posted by Victor Crescent

Our company is looking for a focused, industrious, and likable candidate to fill a vacant administrative clerk position. As an administrative clerk, you...


View Job
Administration Clerk

Durban Central: Driver Code 10 posted by Victor Crescent

The driver is responsible for providing a safe and reliable bus service and for transporting employees to and from work. He or she will also perform work...


View Job
Driver Code 10

Durban Central: Driver Code 14 posted by Victor Crescent

Victor Crescent Construction is currently looking for a driver code 14 to work on our warehouse distribution.MINIMUM REQUIREMENTSUse the Location and...


View Job
Driver Code 14

Share this to someone who needs a job:
Posted in Jobs in Durban, Jobs in Kwazulu-Natal, Jobs in South Africa, Other IT/Computer

More Jobs in Your Area