Job Description
Insurance Sales Team Leader
Department: Sales (Bank Insurance Campaign)
Reports To: Operations Manager
Location: Sunninghill
Job Purpose:
To lead and manage a high-performing team of insurance sales agents in a BPO environment, ensuring that sales targets, compliance requirements, and service levels are consistently met or exceeded. The role focuses on driving team performance, providing coaching, and ensuring strict adherence to industry regulations.
Key Responsibilities:
Manage a team of inbound or outbound sales agents selling life and legacy, funeral, or short-term insurance products.
Drive the achievement of daily, weekly, and monthly sales targets (e.g., conversions, policy activations, premium targets).
Monitor real-time performance metrics including talk time, adherence, QA scores, and sales compliance.
Conduct regular coaching sessions, call listening, and performance feedback to improve agent capability.
Ensure 100% compliance with regulatory frameworks during all sales processes.
Collaborate with QA, Training, and Compliance departments to ensure quality and policy alignment.
Handle escalations from agents and clients, ensuring a professional and compliant resolution.
Maintain accurate records of team performance and prepare reports for management and client reviews.
Assist in recruitment, onboarding, and mentoring of new sales agents.
Drive motivation, engagement, and recognition initiatives within the team.
Minimum Requirements:
Education:
Matric / Grade 12 (essential)
FAIS accredited (RE5) Advantageous
Clear Crim and ITC
Experience:
2+ years experience in a BPO or call canter environment on an insurance sales campaign
Strong knowledge of regulatory requirements
Proven track record in exceeding sales targets through team leadership
Email CV to : .za
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Gauteng
In the Gauteng province of South Africa, the telecommunication industry is a significant sector with a growing demand for skilled professionals. Typically, jobs in this field require a strong foundation in technology and communication principles. The general job market trend is towards increased adoption of digital technologies, driving innovation and growth in various industries.
Generally, salaries for telecommunication roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s common to see salary ranges between R400 000 to R1 million per annum for senior positions, junior roles may fall within a range of R250 000 to R500 000 per annum. However, these are broad estimates, and actual salaries can fluctuate based on individual circumstances.
Common skills required for telecommunication roles in Gauteng typically include proficiency in programming languages such as Java or Python, experience with network protocols and architecture, knowledge of cloud computing platforms, and strong analytical and problem-solving skills. Many employers also value candidates with certifications from reputable bodies like the International Telecommunication Union (ITU) or the Institute of Electrical and Electronics Engineers (IEEE).
The telecommunication industry is a broad sector that encompasses various types of roles, including network engineers, telecommunications technicians, and IT project managers. Financial services sector, technology industry, manufacturing sector, and government departments often employ professionals in this field. In addition to working for well-established multinationals like Google or Microsoft, job seekers may also explore opportunities with local companies specializing in telecommunication equipment, services, or consulting.
For career development, many employers offer training programs, mentorship schemes, and professional certifications to help employees advance in their careers. Typically, senior roles require at least 5-10 years of experience, while junior positions often require recent graduates or individuals with relevant vocational training. Regularly updating skills through online courses, workshops, and industry events can also enhance job prospects in the telecommunication sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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