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Durban: Product Support Manager

Durban: Product Support Manager

Posted on 2025-08-21 00:00:00

Employer Unspecified
Category Sales
Location eThekwini  / Durban

Job Summary

Are you a dynamic leader with a strong technical background and a passion for customer satisfaction? A well-established client in the heavy equipment sector is looking for a Product Support Manager to join their Durban-based team. This is a fantastic opportunity for a commercially savvy individual to drive profitable growth, manage high-performing teams, and ensure outstanding after-sales service delivery. Key Duties: Manage and develop the after-sales team to achieve departmental targets Generate parts and service turnover through strategic initiatives Build and maintain strong relationships with customers and internal stakeholders Drive the component rebuild business by developing marketing strategies and pricing models Monitor and report on business performance, including regular marketing audits Lead service operations and ensure compliance with customer service protocols Oversee fleet management and operational effectiveness Ensure regional financial targets are met through balanced scorecard metrics Candidate Requirements: Qualified Artisan or relevant Engineering Diploma/Degree (B.Eng or B.Tech preferred) Additional qualifications in Marketing, Business Administration or Commercial Sales advantageous Minimum 57 years experience, with at least 3 years in a management role Strong background in equipment management and Caterpillar components Solid understanding of financial and strategic management principles Proven business development experience and ability to drive growth Exceptional communication, negotiation, and customer relationship skills Proficient in SAP, CRM systems and general computer literacy Willingness to travel when required EE Disclaimer: All positions will be filled in accordance with the company’s Employment Equity plan. We encourage people with disabilities to apply. Application Unsuccessful Disclaimer: If you do not receive feedback within two weeks of your application, please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.

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