Durban: Receptionist / Administrator

Minimum Requirements: Grade 12. 2 3 Years experience in an administrative / internal sales role essential. COMPUTER LITERACY: Intermediate knowledge of MS Office packages (e.g. Word, Excel, etc.). Intermediate knowledge of ERP programs; Syspro highly advantageous. PERSONAL ATTRIBUTES: Presentable with excellent verbal and written communication skills. Ability to read, write and speak English well. Excellent co-ordinating skills. Ability to meet deadlines. Ability to work independently, but also as a team player. Be able to cope well under pressure. Attention to detail. Honest and reliable. KEY PERFORMANCE AREAS: (Duties not limited to) Operate the switchboard and transfer calls to the relevant parties. Forward orders timeously to the internal sales administrators. Assist internal sales administrators, processing of orders will be required this would need direct liaison (via email, telephonically, etc.) between the sales force, customers, and company supply chain to complete all internal and external customer orders timeously and accurately. Handling of customer queries should they arise, i.e. assisting Debtors with the retrieval of PODs and or trip sheets. Conversion of orders from picking slips to an invoice and to assist with the final dispatch Process, i.e. trip sheets / manifests. Provide regular feedback to clients and sales force regarding order fulfilment status. Ensure all complaints are recorded properly and are closed out upon resolution with the customer. Ad hoc administrative duties. Handle email distribution to administrators.