Durban: KEY ACCOUNT MANAGER (FRENCH SPEAKING) posted by Indian Ocean Export Company

About the Role

We are seeking a highly skilled Key Account Manager with excellent French speaking skills to join our team at Indian Ocean Export Company. As a Key Account Manager, you will play a crucial role in managing and nurturing relationships with our most important clients or key accounts, working closely with our Business Development Managers (BDMs) and Team Leaders to drive business growth and ensure client satisfaction.

Key Responsibilities

• Build and maintain strong relationships with new and existing clients.
• Understand the clients’ needs, objectives, and challenges.
• Check all documentation before sending through to clients to ensure correct pricing and stock.
• Ensure that the client has all the relevant documentation before the ship arrives and any additional information that might be required for clearing purposes.
• Assist BDM with Debtors and ensure clients are within their credit limits
• Assist BDM with internal credit limits of both existing and new clients
• Work closely with the team leader to ensure that the orders are being processed quickly and efficiently. Communicate issues and problem to the clients.
• Monitor labelling and special requirements for various orders
• Inform BDM of any large issues that need the BDM involvement
• Assist BDM in creating reports for suppliers, giving relevant market feedback on market conditions and brand activations.
• Work closely with the BDM on brand development in market and help identify opportunities for increasing sales revenue.
• Monitor and assess brand performance and make necessary adjustments to achieve objectives.
• Ensure shipping and payment terms and conditions are mutually beneficial to both client and IOEC.
• Manage pricing, discounts, and service level agreements.
• The market is fast paced, multi faceted and client sensitive, although sales ad being customer centric is imperative, a very strong and logical administrative grounding is required to perform strategic tasks that are required.
• The day to day pace of the role will require someone who can compartmentalize and filter through tasks quickly but with extreme attention to detail
• Address client concerns or issues promptly and effectively.
• Resolve conflicts or disputes to maintain a positive relationship.
• Identify root causes and develop preventive strategies.
• Stay updated on industry trends and competitive landscape.
• Provide clients with relevant insights and solutions based on market knowledge.
• Help BDM achieve sales and budget that are set for the markets.
• Monitor key performance indicators (KPIs) and report on progress regularly.

Requirements

• French speaking
• Proven experience in key account management or a similar role
• Strong understanding of the company’s products, services, and industry
• Excellent communication, negotiation, and interpersonal skills
• Strategic thinking and problem-solving abilities
• Results-oriented with a track record of meeting or exceeding sales targets

Qualifications

• Bachelor’s degree in business

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