Job Description
KEY PERFORMANCE AREAS
- Operate the switchboard and route calls to the appropriate parties.
- Forward customer orders timeously to internal sales administrators.
- Support internal sales administrators with order processing, including direct communication (via email, telephone, etc.) with the sales team, customers, and the supply chain department to ensure timely and accurate completion of all customer orders.
- Assist with customer queries, including retrieving PODs and trip sheets for the Debtors department.
- Convert picking slips into invoices and assist with final dispatch processes, such as preparing trip sheets and manifests.
- Provide regular updates to customers and the sales team regarding order fulfilment status.
- Ensure customer complaints are accurately recorded and closed out following resolution.
- Perform general administrative tasks as required.
- Manage email distribution to relevant administrators.
EXPERIENCE AND QUALIFICATIONS
- Grade 12 (Matric).
- 2–3 years’ experience in an administrative or internal sales role (essential).
COMPUTER LITERACY
- Intermediate proficiency in MS Office applications (Word, Excel, etc.).
- Intermediate knowledge of ERP systems; Syspro experience is highly advantageous.
PERSONAL ATTRIBUTES
- Well-presented with strong verbal and written communication skills.
- Proficient in reading, writing, and speaking English.
- Strong coordination and organisational abilities.
- Deadline-driven and able to manage tasks effectively.
- Capable of working independently as well as within a team.
- Able to perform well under pressure.
- High attention to detail.
- Honest, reliable, and professional.
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