Date | 2024-10-13 |
---|---|
Job Title | Service Desk It Technician – Durban |
Employer | The Skills Mine More Information |
Salary | 0 |
Category | It Computer |
Location |
Kwazulu Natal / Durban |
Job Summary
Requirements
- Grade 12 Senior Certificate
- Current A+ and N+ or equivalent Certification
- 2+ years of industry-relevant Experience in email/phone/onsite troubleshooting
- Minimum 3 years of industry-relevant Experience in email/phone/onsite troubleshooting
- Minimum +5 years of Industry Experience in IT, working with Servers in depth and in an IT Support Environment
- A good understanding of PC software and hardware troubleshooting.
- VMware Experience
- Mac Workstation Experience
- Microsoft Office Application Support Experience
Responsibilities
- Review all assigned tickets and ensure the scope of the ticket is clearly understood
- Request clarification if anything is unclear
- Correctly logging incidents and faults, categorizing and prioritizing them while ensuring to have a clear understanding of the problem
- Monitor assigned service board if applicable
- Ensure all faults are progressed & cleared within SLA escalating where required
- Dealing with incoming faults in a professional, courteous manner over the phone and via email
- Complete routine proactive maintenance where needed
- Maintain and develop own knowledge and skills to assist with first-time fault resolution
- Respond to clients requests as quickly and efficiently as possible
- Drive the development of strong relationships between Organisation and clients at all times
Service Desk It Technician – Durban position available in Kwazulu-Natal, Durban. This job position was posted by The Skills Mine. The job has been posted as a premium ad on 2024-10-13 at 13:01:45 in the It Computer category
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