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Durban South: Outbound Customer Service Agent posted by Sharon Nurock Recruitment cc

Durban South: Outbound Customer Service Agent posted by Sharon Nurock Recruitment cc

Posted on 2025-05-01 00:00:00

Job Summary

Requirements:

  • Matric essential.
  • Degree or Diploma in Supply Chain or Shipping and Logistic, a strong preference.
  • Microsoft Office essential.
  • Previous experience in Export Trade Lane Control.

Key Performance Areas:

  • Maintain and update sailing schedule.
  • Manage and monitor bookings with shipping (include monitoring daily stack dates).
  • Process bookings and send booking confirmation to customers.
  • Follow up on quotes to fill up under utilised containers.
  • Clear Internal Sentry (latency) reports.
  • Strategic container planning to get the best utilisation per container.
  • Handle hazardous applications/paperwork.
  • Send transport and packing instructions to warehouse and transporter.
  • Send empty depot releases to shipping line prior to container collection.
  • Receive all required shipping documents: Shipping instruction / Bill of entry prior to packing / Commercial invoice / packing list and fumigation certificate.
  • Process shipping lines shipping instruction.
  • Prepare required trade documents (e.g. CNCA for Luanda).
  • Process creditor invoices.
  • Submit RCG to SARS
  • Release bills for customer collection.
  • Process cargo dues.
  • Process acquittals to shipping line.

Key Competencies:

  • Ability to work in a fast-paced, demanding environment.
  • Excellent time management skills
  • Attention to detail.
  • Ability to use initiative.
  • Skilled with a sense of urgency.

Click Go Apply to apply online!


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