Durban: Team Leader posted by CallForce
Posted on 2025-09-21 00:00:00
| Employer | CallForce |
|---|---|
| Category | Other Sales/Marketing |
| Location | Kwazulu-Natal / Durban |
Job Summary
1. Develop and maintain the sales team
– Leading a team within the Outbound and telemarketing call centre to meet business requirements
– To guide and support team members
2. Operational management
– Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team
– Driving operational and technological efficiencies within the team
– Managing the daily running of the team
– Monitor team members performance against target on a day to day basis, and implement changes where
appropriate
– Ensure the individual team members service standards are adhered to, e.g. meeting and exceeding Targets,
team productivity, data conversions, Talk time interactions captured, etc.
– Handling difficult customer complaints or enquiries
– Drive quality control and ensure corrective action are taken where required
– Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.
– Forecasting capacity against plan on a weekly/monthly basis
– Ensure adherence to the operational policies and procedures
– Participating in the recruitment and selection of staff
– Monitor performance on regular basis and provide constructive feedback
– Pro-actively encourage high performance at all times
– Ensure all staff issues are dealt with appropriately and within a timely fashion
– Ensure all daily, weekly and monthly workloads are completed
– Motivating, developing and retaining staff
– Identifying staff training needs and planning of training sessions
– Adhering to all HR policies and procedures
– Monitor performance on regular basis and provide constructive feedback
– Pro-actively encourage high performance at all times
3. People Management
– Ensure all staff issues are dealt with appropriately and within a timely fashion
– Ensure all daily, weekly and monthly workloads are completed
– Motivating, developing and retaining staff
– Identifying staff training needs and planning of training sessions
– Adhering to all HR policies and procedures
4. Health and Safety Compliance.
– Conform and adhere to Safety, Health and environmental legislative requirements.
– Report any health and safety concerns/incidents in the workplace to the manager / health and safety
representative.
– Assist the company to establish and maintain a fully compliant healthy and safe work environment.
– Attend the Safety, Health and Environmental workshops as required by management.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Durban
More jobs in Kwazulu-Natal
Browse Other Sales/Marketing Jobs
Browse CallForce Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Durban: Travel Consultant – Durban posted by Status Staffing
A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPEnbsp nbsp nbspnbspnbspnbspnbspnbspnbspnbspnbspnbsp PermanentSECTORnbsp...
View Job
Travel Consultant – Durban
Durban Central: Sales Assistant posted by COASTAL CLUTCH & BRAKE
We are looking for an experienced Sales Person in the Brake Clutch Industry for Truck Components.
View Job
Sales Assistant
Durban: Pre-owned Vehicle Sales | Used Car Sales Executive posted by Intercon Recruitment
Are you a motivated, target-driven sales professional with a passion for cars and people?A leading dealership in Durban is looking for experienced Pre-Owned...
View Job
Pre-owned Vehicle Sales | Used Car Sales Executive
Durban: Maintenance Foreman posted by Staff Solutions
Job RequirementsnbspDevelop maintenance procedures and ensure implementationnbspCarry out inspections of the facilities to identify and resolve...
View Job
Maintenance Foreman
Durban: Millwright posted by Staff Solutions
Job ResponsibilitiesnbspTo identify, verify and analyse reasons for downtime through root cause analysis and implementation of corrective actions to repair...
View Job
Millwright
Durban: Industrial Engineer posted by Staff Solutions
Job ResponsibilitiesProcess Analysis amp Optimization Evaluate and redesign production processes to eliminate inefficiencies and improve throughput.Time amp...
View Job
Industrial Engineer
Durban: Automation Engineer posted by Staff Solutions
Job DescriptionnbspProject ManagementCreate and track timing plans for overall scope and individual activities.Ensure milestones are achieved on...
View Job
Automation Engineer
Durban: Millwright posted by Staff Solutions
Job DescriptionnbspResponsible for machine improvements with the goal to increasing efficiencyInstrumental in A3 problem solving activities to eliminate...
View Job
Millwright
Durban: Plant Accountant posted by Staff Solutions
Job ResponsibilitiesnbspFactory Cost Analysis and budget Management ndash Analysis of standard costs to actualnbspMonitoring of Plant Expenses and...
View Job
Plant Accountant
Durban: Diagnostic Motor Mechanic posted by Intercon Recruitment
A busy, well-established dealership in Durban is looking for a skilled Diagnostic Motor Technician to join their dynamic workshop team! If you take pride in...
View Job
Diagnostic Motor Mechanic
Durban: Intermediate & Senior Travel Consultants posted by Craven Cottage CC
Duties nbspOffer professional travel advice and provide accurate and creative quotations to the customer by discussing their requirements. The goal is to...
View Job
Intermediate & Senior Travel Consultants
Durban: Buyer – Can start immediately posted by Sparesboyz
Company Overview We are a leading supplier of high-quality car spares, serving both retail and wholesale clients across South Africa. Our team is passionate...
View Job
Buyer – Can start immediately
Durban North: KZN Territory Account Managers – 6-month contract posted by Isilumko Staffing
About the RoleThe Account Manager embodies this strategy by driving the growth of specific cities, areas and partners, both on the topline orders and...
View Job
KZN Territory Account Managers – 6-month contract
Durban Central: Driver Code 14 posted by Victor Crescent
We are seeking to employ a driver code 14 on a permanent position.Use the Location and Position in Subject line of the EmailMust be 25 years of ageClear ID...
View Job
Driver Code 14
Cape Town: TRO / Armed response 0- Cape town or Durban posted by PRR Recruitment Services
TROArmed response officer needed for Cape town and Durban This well known company based in Johannesburg is seeking TROArmed guys based in Cape town and...
View Job
TRO / Armed response 0- Cape town or Durban
Durban Central: Driver Code 10 posted by Victor Crescent
The driver is responsible for providing a safe and reliable bus service and for transporting employees to and from work. He or she will also perform work...
View Job
Driver Code 10
Durban Central: Forklift Operator posted by Victor Crescent
We are looking for technically skilled candidates with excellent attention to detail for the position of forklift operator. Forklift operators are...
View Job
Forklift Operator
Durbanville: Claims Clerk (Transport Industry)
Skills Qualifications Previous experience in transport, logistics, or supply chain administration . Strong attention to detail with excellent...
View Job
Claims Clerk (Transport Industry)
Durban: Assistant to SARS Registration Specialist posted by Hire Resolve
Position Assistant to SARS Registration SpecialistJob Type FulltimeResponsibilities- Assist the SARS Registration Specialist in accurately registering...
View Job
Assistant to SARS Registration Specialist
Durban: Assistant to SARS Registration Specialist posted by Hire Resolve
A leading company in the Finance industry is seeking a motivated and detail-oriented individual to join their Durban team as an Assistant to the SARS...
View Job
Assistant to SARS Registration Specialist
Durban: Receptionist/Office Admin posted by Hire Resolve
Hire Resolves client, a professional services company providing engineering consulting, is searching for a dynamic ReceptionistOffice Admin to join their...
View Job
Receptionist/Office Admin
Durban: Receptionist posted by Maneshez Solutions Services
We are looking for a receptionist to be responsible for greeting clients and visitors to our office. You will be in charge of giving clients directions to...
View Job
Receptionist
Durban: Admin Clerk posted by Maneshez Solutions Services
We are seeking a friendly and competent clerk to run our front-of-house and complete a range of day-to-day administrative duties. You will be responsible...
View Job
Admin Clerk
Durban: Finance Accountant posted by Esteem Recruitment
Job DescriptionWe are looking for a motivated and detail-oriented Junior Accountant to join our finance team. This is an excellent opportunity for someone...
View Job
Finance Accountant
Durban: Facility Manager Aged Care Facility posted by Zeebra Junction Specialist Recruitment
Overview My Client a NPO in Durban is recruiting for a Facility Manager at their unit in Durban - KZNRemuneration Structure Salary R17 500 - R20 000 PM -...
View Job
Facility Manager Aged Care Facility