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Durban: Team Leader posted by CallForce

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Job Description

1. Develop and maintain the sales team

– Leading a team within the Outbound and telemarketing call centre to meet business requirements
– To guide and support team members

2. Operational management

– Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team
– Driving operational and technological efficiencies within the team
– Managing the daily running of the team
– Monitor team members performance against target on a day to day basis, and implement changes where
appropriate
– Ensure the individual team members service standards are adhered to, e.g. meeting and exceeding Targets,
team productivity, data conversions, Talk time interactions captured, etc.
– Handling difficult customer complaints or enquiries
– Drive quality control and ensure corrective action are taken where required
– Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.
– Forecasting capacity against plan on a weekly/monthly basis
– Ensure adherence to the operational policies and procedures
– Participating in the recruitment and selection of staff
– Monitor performance on regular basis and provide constructive feedback
– Pro-actively encourage high performance at all times
– Ensure all staff issues are dealt with appropriately and within a timely fashion
– Ensure all daily, weekly and monthly workloads are completed
– Motivating, developing and retaining staff
– Identifying staff training needs and planning of training sessions
– Adhering to all HR policies and procedures
– Monitor performance on regular basis and provide constructive feedback
– Pro-actively encourage high performance at all times

3. People Management

– Ensure all staff issues are dealt with appropriately and within a timely fashion
– Ensure all daily, weekly and monthly workloads are completed
– Motivating, developing and retaining staff
– Identifying staff training needs and planning of training sessions
– Adhering to all HR policies and procedures

View Job  Johannesburg: External Sales Representative

4. Health and Safety Compliance.

– Conform and adhere to Safety, Health and environmental legislative requirements.
– Report any health and safety concerns/incidents in the workplace to the manager / health and safety
representative.
– Assist the company to establish and maintain a fully compliant healthy and safe work environment.
– Attend the Safety, Health and Environmental workshops as required by management.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Sales/Marketing Jobs in Kwazulu-Natal

When it comes to Other Sales/Marketing positions in Kwazulu-Natal, South Africa, the general job market trend is a growing demand for professionals with expertise in driving business growth and revenue maximisation through innovative marketing strategies. Typically, companies across various industries are seeking candidates with strong sales and marketing skills to lead their efforts and achieve business objectives.

In terms of salary expectations, very broad ranges can be discussed. Generally, salaries for Other Sales/Marketing positions in Kwazulu-Natal typically fall within the R200 000 to R500 000 per annum range, although this is subject to variation depending on factors such as experience, company size, industry sector, and specific job requirements. For instance, senior marketing roles or those in the technology industry may command higher salaries, while entry-level positions in smaller companies or certain sectors may offer more competitive compensation packages.

Common skills required for Other Sales/Marketing positions include excellent communication and interpersonal skills, a solid understanding of marketing principles, sales techniques, and market analysis. Additionally, proficiency in digital marketing tools such as social media platforms, email marketing software, and content management systems is often essential. Creative thinking, problem-solving, and data-driven decision-making are also valuable assets for professionals in this field. Strong analytical skills, both qualitative and quantitative, can be beneficial in measuring campaign effectiveness.

View Job  Johannesburg: Portuguese speaking I.T Sales Agent posted by CallForce

The finance services sector, technology industry, manufacturing sector, and other sectors commonly employ Sales/Marketing professionals to drive business growth and expand their customer base. In these industries, sales and marketing teams often work closely with product development, operations, and customer service teams to ensure seamless execution of business strategies.

Career development opportunities are available in this field for those willing to continuously develop their skills. Typically, career progression paths involve moving into senior roles, such as team leader or manager, where professionals can oversee larger budgets, manage more complex marketing campaigns, and take on leadership responsibilities. Additionally, many companies offer training programs and mentorship initiatives to help Sales/Marketing professionals expand their skill sets and stay up-to-date with industry trends.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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