Are you the kind of person who enjoys solving puzzles, chatting with people, and being the calm in the storm? Do you thrive on helping others while juggling a few tickets and an inbox or two? If so, we want you on our frontlines!

We`re looking for a Customer Engagement Consultant to join our team of product support superheroes. You`ll be the first voice, the guiding hand, and the cheerful face behind our world-class support team.

Requirements

• Experience working in collaborative teams. 
  
• Prior experience in a frontline team.
  
• Prior experience in tourism – advantageous.
  
• Very strong software application knowledge. 
  
• Excellent spoken and written English language skills. 
  
• Typing speed (>45wpm). 
  
• High attention to detail. 
  
• Sense of urgency to meet SLAs. 
  
• Passionate about customer service. 
  
• Excellent documentation and admin skills.
  
• Inquisitive and eager to learn.
  

Benefits

• We also provide medical aid, GAP insurance, pension and life cover insurance. Profit share for candidates who qualify.
  
• You may opt in to paid overtime work if you qualify.
  
• You may be required to travel from time to time for training opportunities (vaccinations required).
  

Technical Helpdesk Support Specialist position available in Kwazulu-Natal, Durban. This job position was posted by Sabenza IT & Recruitment. The job has been posted as a free ad on 2025-04-25 at 15:06:59 in the It Computer category