Job Description
Sales & Customer Service
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Greet customers, understand their vehicle needs, and provide professional guidance.
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Conduct vehicle walk-arounds, highlight features, and arrange test drives.
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Negotiate prices and close deals while maintaining high customer satisfaction.
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Build long-term customer relationships and follow up on inquiries and leads.
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Respond to online and in-person enquiries promptly and professionally.
Vehicle Knowledge & Presentation
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Maintain detailed knowledge of used car inventory, specs, pricing, and history.
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Ensure vehicles are clean, properly displayed, and ready for demonstration.
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Explain financing options, warranties, insurance, and value-added products.
Administrative & Documentation
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Prepare sales contracts, finance applications, and documentation accurately.
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Ensure compliance with dealership policies and relevant automotive regulations.
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Maintain customer records and update CRM systems.
Inventory & Market Awareness
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Assist in appraising trade-in vehicles and determining market-appropriate pricing.
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Monitor market trends, competitor pricing, and customer demand.
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Coordinate with the purchasing team to recommend stock requirements.
Targets & Performance
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Meet monthly sales targets and performance KPIs.
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Participate in promotions, marketing events, and dealership sales campaigns.
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Provide regular sales reports and updates to management.
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