Key Responsibilities

• Analyse, maintain, and support enterprise applications and business systems across the property management and development portfolio.
• Collaborate with business users and stakeholders to gather and document system requirements, translating them into functional specifications.
• Monitor system performance, troubleshoot issues, and coordinate resolutions with internal IT teams or external vendors.
• Conduct system upgrades, patch management, and configuration changes with minimal disruption to operations.
• Develop and maintain documentation for systems, processes, and procedures.
• Assist in the implementation and rollout of new applications, including testing, training, and user support.
• Support data integrity, migration, and integration between systems using APIs, ETL tools, or scripting.
• Ensure applications meet compliance, security, and performance standards.
• Provide Tier 2/3 support for escalated enterprise system issues.
• Configure systems access to optimize controls and security.
• Collaborate with project teams to implement new systems and updates, testing internal processes and procedures.
• Deliver system training and review current systems, forms, and procedures to streamline operations and reduce manual intervention.
• Assist the Systems Manager in ensuring internal controls are effective, measured, and improved.
• Collaborate with managers to develop internal and external management reports.
• Liaise with external stakeholders and system developers as needed.

Requirements

• Degree in Commerce, Business, Accounting, or IT.
• 3+ years’ experience in IT systems or application analysis/support, preferably in property or enterprise environments.
• Experience with enterprise applications, ERP systems, and accounting systems.
• Familiarity with databases (SQL), reporting tools, and integration tools.
• Experience working in both project and BAU environments.

Skills & Competencies

• Strong analytical, numerical, and problem-solving skills.
• Up-to-date knowledge of IT applications, systems development, and industry best practices.
• Excellent interpersonal, communication, and stakeholder management skills.
• Ability to manage multiple priorities and conflicting demands.
• Scripting or programming experience is an advantage.
• Strong attention to detail and ability to deliver high-quality systems support.

Why Join?

• Work with a forward-thinking property development company in East London.
• Play a critical role in optimizing IT systems and business applications.
• Grow your career in a dynamic, ethical, and customer-focused environment.

? Location: East London, South Africa

? Position: Full-time | Permanent

? If you are an IT systems analyst, application support specialist, or ERP/CRM expert with experience in property, accounting, or enterprise systems, we want to hear from you!

About the Role

We are seeking a highly skilled IT Systems & Application Analyst to join our team at Flair TM in East London. As an integral part of our business process improvement projects, you will have the opportunity to develop expertise in process analysis, PMO, and change management. With a strong analytical mindset and excellent communication skills, you will work closely with stakeholders to gather, validate, and document business requirements.

Key Responsibilities

• Conduct thorough analysis of current business processes and identify opportunities for improvement.
• Analyse data trends, identify risks, and provide insights to support decision-making.
• Collaborate with stakeholders to gather, validate, and document business requirements.
• Develop and maintain detailed process maps, workflows, and documentation using standards such as BPMN.
• Perform gap analysis between current processes and desired outcomes and recommend actionable solutions.
• Facilitate workshops and meetings to elicit requirements and ensure stakeholder alignment.
• Work closely with cross-functional teams to support the successful implementation of approved process changes.
• Assist with user acceptance testing (UAT) and maintain requirements traceability throughout the project lifecycle.
• Conduct regular reviews of processes to identify potential issues and recommend improvements.
• Document policies and standard operating procedures (SOPs) using PMO-approved templates, ensuring alignment with business requirements.
• Identify policy-related gaps during process development and recommend changes for inclusion in draft policy documents.
• Support change management activities by providing input for training materials and user documentation.
• Stay up to date with industry trends and best practices to continuously improve business processes.

Requirements

• Proven experience as a Business Analyst or similar role (minimum 3–5 years for mid-level).
• Familiarity with BPMN and process modelling tools (Visio, Smartsheet, SIPOC).
• Experience with requirements management tools and methodologies.
• Knowledge of project management principles (PMI-PBA advantageous).

Qualifications

• Bachelor’s degree in Business Administration, Management, or related field.

Salary & Benefits

(TBD)