Job Description
ENVIRONMENT:
YOUR Contact Centre sales experience is wanted to fill the role of a highly ambitious Student Enrolment Agent joining the team of a dynamic Online Learning Platform. You will engage with prospective students through various communication channels and provide comprehensive information on course offerings. This is to not only help prospective students understand the benefits of the programs but also assist them in selecting the most suitable course based on their individual needs and career goals. You will then guide prospective students through the enrolment process, ensuring they have a seamless and positive experience. Applicants must reside in East London or Durban, have Matric/Grade 12 or equivalent with 2-3 years Contact Centre sales experience & be proficient in MS Office & CRM software.
DUTIES:
- Meet and exceed individual and team enrolment targets, by developing and working leads provided to you with the aim of driving applications and enrolment.
- Conversion rate drive conversion by providing prospective students with valuable and useful product-related information to make an informed decision.
- Answer all product-related questions clearly, and professionally.
- Timeous accurate data entry and maintenance of database pipelines.
- Ensure enrolment processes and business rules and policies are always followed.
- Develop yourself by using the quality assurance assessment and student feedback to grow your skills and abilities.
- Use opportunities formal and informal to continuously develop yourself.
REQUIREMENTS:
- Minimum qualification of Matric/Grade 12 or equivalent.
- Any other Sales related courses would be advantageous.
- 2 to 3 Years Contact Centre sales experience.
- Private Education-related experience advantageous.
- Proficiency in Microsoft Office Suite.
- Proficiency in CRM software.
ATTRIBUTES:
- Team player.
- Ability to work independently and be self-organised.
- Goal driven with self-confidence to drive own performance.
- Effective verbal and written communication.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Education/Training Jobs in Eastern Cape
The education and training sector in Eastern Cape, South Africa is generally thriving, with various industries recognizing the importance of investing in their employees’ skills development. This has led to a surge in demand for professionals with expertise in this field. As a result, career opportunities abound for those passionate about shaping the minds of future generations.
Typically, education and training professionals in Eastern Cape can expect broad salary ranges, with experience, company size, and industry sector all playing significant roles in determining their remuneration. While it’s challenging to pinpoint exact figures, salaries often fall within the R400 000 to R800 000 per annum bracket, with variations depending on individual circumstances. Factors such as relevant qualifications, years of experience, and specific job requirements can significantly impact actual salaries.
Common skills required for education and training roles in Eastern Cape include effective communication, curriculum development, assessment and evaluation expertise, technology integration, project management, adult learning principles, and cultural awareness. These skills are highly valued across various industries, including financial services sector, technology industry, manufacturing sector, and more. Typically, professionals in this field must be adaptable and willing to continuously update their knowledge and skills.
In terms of career development, education and training professionals can expect a range of opportunities for growth and advancement. Many common career progression paths include leadership roles, specialising in specific areas like e-learning or instructional design, transitioning into related fields such as corporate training, human resources, or policy development. Generally, experience, continuous professional development, and building strong networks are essential for navigating these career pathways.
For those considering a career in education and training, Eastern Cape offers a wealth of opportunities to make a meaningful impact on the lives of learners. By possessing the right skills and being open to ongoing learning, individuals can thrive in this field and contribute to shaping the next generation of leaders and innovators.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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