East London: SWITCHBOARD OPERATOR posted by Work Africa

SWITCHBOARD OPERATOR/EAST LONDON

Requirements:

Minimum Grade 12 (copy to be submitted with application)

Valid code 08 Drivers license (may be required to move vehicles occasionally)

Previous experience in a receptionist, or customer service role

Motor Industry experience is advantageous

Excellent verbal and written communication skills, professional telephone manner

Microsoft Office, excel, word, outlook, familiarity with dealership management systems is a plus (DMS)

Friendly, professional demeanour, and strong customer-focused attitude

Strong organizational, time-management, and multitasking abilities, with keen attention to detail

Ability to work under pressure

Key Responsibilities:

Greet and welcome customers and visitors to the dealership in a friendly, professional manner

Answer and manage high volumes of incoming calls, using multi-line phone system, directing them to the appropriate department, notify staff of customer arrivals, ensure comfort and well-being of customer in the waiting area

Perform routine clerical duties such as filing, scanning, data entry, typing correspondence, maintaining customer records, printing job cards, doing follow up calls on Stellantis clients

Provide basic information to customers about the dealerships products, services and policies

Salary: Market related

Application Process: Only online applications will be considered for this role. If you dont hear from us within 4 weeks of your application, please consider your application unsuccessful