Eastern Cape: CRM/Database Administrator posted by Staff Solutions

As the CRM Administrator, you will play a pivotal role in maintaining, developing, and optimising our CRM system to ensure it supports internal teams and aligns with business objectives. You’ll be joining a team that is in the early stages of building and refining its CRM infrastructure, providing you the opportunity to shape and improve systems that will support future scalability.

Key Responsibilities

• CRM System Management
  Manage the day-to-day operations of the CRM system, including user access, security settings, system updates, and data integrity.
• Cross-Functional Collaboration
  Work closely with sales, marketing, customer service, and IT teams to troubleshoot CRM issues, identify system improvements, and enhance overall user experience.
• Reporting & Analytics
  Develop and maintain reports and dashboards that offer insights into sales, customer behaviour, and operational performance. Monitor KPIs and provide recommendations based on data trends.
• Data Management & Quality
  Perform regular audits and implement data cleansing strategies to ensure data accuracy and consistency. Oversee the import/export of data, integrations, and backups.
• User Training & Support
  Design and deliver training for new and existing users. Provide ongoing technical support and ensure user adoption of CRM best practices.

Minimum Requirements

• Matric (Grade 12)
• Minimum 5 years’ experience in CRM and ERP system administration
• Strong understanding of CRM architecture and best practices
• Advanced MS Excel skills (pivot tables, VLOOKUP, data analytics)
• Solid knowledge of database structures and systems (e.g., SQL)
• Experience in user management, customisation, and reporting
• Strong analytical and problem-solving capabilities
• Excellent attention to detail and organisational skills
• Clear and confident communication skills with the ability to engage across departments

Advantageous

• Bachelor’s degree in Information Systems, Business, or a related field
• Background in sales support, leasing, or rental industries
• Sage CRM or ERP experience
• Understanding of procurement, sales, and financial processes

Ideal Personality Traits

• Goal-oriented and self-motivated
• Analytical thinker with a solutions-driven mindset
• Strong team leadership and collaboration skills
• Proactive and adaptable in a dynamic work environment