Eastern Cape: Hotel Manager – Wild Coast / Elliotdale

About the Role

We are seeking an experienced Hotel Manager to oversee the daily operations of a hotel in Elliotdale, Eastern Cape. The ideal candidate will have strong operational and leadership skills, with a proven track record in hospitality management. They will be responsible for ensuring smooth day-to-day operations across all areas of the hotel, while maintaining high levels of guest satisfaction and service excellence.

Key Responsibilities

• Oversee the daily operations of the hotel, ensuring smooth and efficient running
• Manage all hotel departments (front office, housekeeping, food & beverage, maintenance)
• Monitor occupancy rates, bookings, and revenue performance
• Implement and maintain operational policies and procedures
• Handle guest complaints and resolve issues promptly
• Maintain a welcoming and professional atmosphere
• Recruit, train, and supervise hotel staff
• Create staff schedules and manage performance
• Foster a positive team culture and high morale
• Work with marketing teams to promote the hotel
• Develop packages tailored to tourists (e.g., beach, adventure, eco-tourism)
• Build relationships with travel agents and tour operators
• Ensure compliance with local laws and regulations
• Promote eco-friendly practices suited to coastal environments
• Protect natural surroundings and support community initiatives

Requirements

• Matric
• Proven experience in hospitality, lodge, or hotel management
• Strong operational and leadership skills
• Ability to take full ownership of a property
• Hands-on approach with willingness to be involved in all aspects of operation
• Ability to work independently and make decisions without constant supervision
• Excellent problem-solving skills and practical, solutions-driven mindset
• Experience in remote, bush, or off-grid environments will be highly advantageous
• Basic knowledge of maintenance, stock control, and food service operations
• Strong communication and guest relations skills
• High level of resilience, adaptability, and emotional maturity
• Ability to remain calm under pressure and manage unexpected challenges

Qualifications

• (No qualifications mentioned in the original job description)

Salary & Benefits

• R negotiable dependent on experience