Menu Close

Eastern Cape: Onsite Support and Installation Team Leader (POS) posted by Staff Solutions

Advertisement



Job Description

Key Responsibilities

Leadership & Team Management

  • Lead, supervise, and coordinate the daily activities of the onsite support and installation team.
  • Allocate tasks and manage technician schedules to ensure timely and efficient deployments.
  • Provide ongoing coaching, mentoring, and technical training to team members.
  • Conduct regular team meetings to review performance, share updates, and address challenges.

Technical Oversight

  • Ensure all installations and support activities meet internal quality standards and client expectations.
  • Provide hands-on support for complex or escalated technical issues, both onsite and remotely.
  • Review and approve installation plans, technical configurations, and service documentation.
  • Stay current with industry trends, especially in POS technologies, and ensure team readiness through continuous learning.

Operational Coordination

  • Collaborate with project managers, account managers, and sales teams to plan and execute client deployments.
  • Coordinate logistics related to hardware delivery, software licensing, and site readiness.
  • Maintain accurate documentation across installations, service tickets, and client communications.

Client Relationship Management

  • Serve as the senior point of contact during key client installations and support engagements.
  • Manage escalations professionally and ensure timely resolutions aligned with SLAs.
  • Capture client feedback and relay actionable insights to internal teams to drive continuous improvement.

Quality Assurance & Reporting

  • Conduct quality checks to ensure all installations and support visits meet standards.
  • Monitor KPIs such as resolution time, response rates, and customer satisfaction scores.
  • Prepare and present performance and operational reports to senior leadership.
View Job  Roodepoort: DP / General Manager - BYD - Urgently needed posted by Corporate Dealership Placements - JHB

Compliance & Safety

  • Ensure all onsite activities comply with data security standards and payment industry regulations.
  • Uphold health and safety standards during installations, including proper handling of electrical and network equipment.

Skills & Competencies Required

  • Proven leadership experience managing technical or field-based teams.
  • Strong technical knowledge of POS systems, especially in hospitality and restaurant environments.
  • Excellent interpersonal, communication, and conflict resolution skills.
  • Ability to manage multiple projects and priorities under pressure.
  • Familiarity with CRM and ticketing platforms (e.g., Zendesk, Freshdesk).



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Eastern Cape, Eastern Cape


Job Seeker Tip

Use the STAR method (Situation, Task, Action, Result) when answering behavioral interview questions.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Pretoria: Dames Kassier

Jobs in Pretoria October 6, 2025
Sales

Cate a Bake Hermanstad het n pos beskikbaar vir n Dame kassier View Job  Johannesburg: Senior Bid Administrator posted by…

View Job

Gauteng: Junior Accountant posted by AJ Personnel

Jobs in Gauteng October 6, 2025
Accounting Management AJ Personnel Finance

Minimum RequirementsMatricBookkeeping qualificationDiploma in accounting will be advantageousGood knowledge of Microsoft Windows & ExcelTranslate financial...

View Job

Gauteng: Cyber Security Analyst posted by Salix Recruitment

Jobs in Gauteng October 6, 2025
IT Security Salix Recruitment

Are you driven to protect critical systems and secure digital assets? Further your career as a Cyber Security Analyst, where…

View Job

Gauteng: Financial Accountant posted by Salix Recruitment

Jobs in Gauteng October 6, 2025
Accounting Management Finance Salix Recruitment

This role will oversee critical financial operations, including fixed asset management, subsidiary management, taxation, internal audits, and the...

View Job

Gauteng: Warehouse Manager posted by Network Finance

Jobs in Gauteng October 6, 2025
Logistics Sales Network Finance

You won’t just be running a warehouse — you’ll be the strategic link between raw materials, production, and distribution, driving…

View Job

Western Cape: Logistics Manager posted by Network Finance

Jobs in South Africa October 6, 2025
Logistics Sales Network Finance

As the Logistics Manager, you’ll play a critical leadership role—overseeing the movement of goods, ensuring operational excellence, and driving continuous...

View Job  South Africa: Digital Workplace Consultant posted by RecruiTech
View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Eastern Cape, Jobs in South Africa

More Jobs in Your Area