Purpose of the Role To perform all export-related administration in accordance with service level agreements (SLAs) and applicable regulatory requirements across various market sectors and governing bodies. Minimum Requirements Educational Qualifications Matric (Grade 12) Certificate Post-matric qualification in a relevant field is preferred. A Diploma or Bachelor’s Degree in Logistics, Warehouse Management, or a related field (NQF 7) will be advantageous. Experience Up to 5 years of experience in Shipping and Logistics within a manufacturing environment. At least 3 years of direct experience in export-related activities. Strong administrative skills and a proven record of reliability and discipline in previous roles. Key Responsibilities Shipping Operations & Administration Coordinate with transporters and shipping providers to ensure timely and efficient shipping of products. Plan and optimize container loads for cost and capacity efficiency. Manage shipment bookings in line with customer requirements. Prepare all export documentation and ensure compliance with Incoterms and destination country regulations. Process and capture daily shipping data and assist with administrative duties as required. Generate reports related to customer order status. Compliance Ensure all activities comply with company procedures and relevant legislation. Identify and monitor potential risks and maintain a department risk register. Support the update and maintenance of Standard Operating Procedures (SOPs). Prevent wasteful and irregular expenditure through process discipline and control. Customer Service Management Foster strong working relationships with internal and external customers. Resolve queries regarding deliveries, documentation, packaging, and shipping. Represent the company in meetings with stakeholders and support relationship management efforts. Cost & Financial Control Support the preparation of departmental budgets. Promote cost-effective use of resources. Ensure overtime and expenditures remain within approved limits. Approve purchases in line with delegated authority levels. Essential Knowledge & Skills Proficiency in Microsoft Office Suite Experience with SAP, ERP, or other job-relevant systems Understanding of logistics and production processes Strong problem-solving, organizational, and analytical skills Excellent written and verbal communication abilities Key Attributes Proactive and action-oriented Customer-focused with a high level of service orientation Strong planning, organizing, and time management capabilities Resilient and adaptable High level of discipline and attention to detail Ability to work under pressure and meet tight deadlines Strong interpersonal skills and a team-player mindset

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