• Upgrade SYSPRO
• Provide job specific SYSPRO training to end users.
• Assess the use of SYSPRO and implement changes where processes are not in line with expected business processes.
• Troubleshoot and resolve hardware, connection, printer and software issues.
• Replace or repair defective parts and equipment.
• Maintain daily tape backups and offsite backups storage.
• Ensuring data is stored securely and backed up regularly.
• Monitor and perform routine server maintenance.
• Manage user accounts, credentials, permission, access rights and active directory administration.
• Monitor the performance of existing computer systems and IT infrastructure.
• Documenting processes and operating procedures.
• Support LAN’s, WANS, internet and intranet systems.
• Administer servers, desktop computers, laptops, printers, routers, switches, software deployment, security updates and patches.
• Assist with month end processing and be able to work after hours in case of system upgrades and maintenance.
• Maintain software and hardware registers and ensure full compliance as per company policies with regular audits on all PC’s and laptops as well as monitoring internet and email usage.
• Strong procurement knowledge with regards purchasing IT equipment (hardware and software)
• Execute backup and recovery plan (Disaster recovery)
• Respond to afterhours system problems and travel to branch locations as needed.
• Maintain all IT infrastructure and equipment and ensure regular service and maintenance.
• In critical areas such as server rooms, including considering service level agreement hardware and software subscriptions where needed.
• Translation installation and support (Bar coding systems)

Minimum requirements:

• Min senior certificate
• SYSPRO certification (Finance, Manufacturing, Distribution, Administration, VB scripting)
• Microsoft SQL Server (SSRS)
• Min Syspro 7/8 implementation and administration – min 3 years’ experience
• Min 5 years IT support experience.
• Basic SYSPRO customization (e.Net, SRS, VB scripting)
• Implementing BI solutions.
• Networking and active directory experience is essential with knowledge of HYPERV and virtual servers.
• MS Office 365 and MS Office experience is essential.