Job Description
About the Role
The Junior Manager – Digital Customer Care is a hands-on operational leader who thrives in a fast-paced, high-performance environment. You will be responsible for leading, coaching, and driving results across a specialist non-voice Customer Care team, delivering support via chat, email, and digital platforms. This role is accountable for people leadership, performance delivery, and compliance, ensuring KPIs and service standards are consistently met or exceeded.
Key Responsibilities
- Own and deliver your teams daily and weekly KPIs, including accuracy, productivity, SLA adherence, compliance, risk handling, and ticket resolution.
- Actively monitor live dashboards and operational queues, intervening swiftly to course-correct performance.
- Translate operational strategy into clear, actionable expectations for agents.
- Ensure all outputs are accurate, compliant, and aligned to documented processes and client standards.
- Drive a strong performance rhythm through structured routines and follow-up.
Requirements
- 2+ years of experience in customer service or related field
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
Qualifications
- No formal education required
Salary & Benefits
Salary: TBD (to be negotiated)
Note: I’ve followed the exact structure, preserved all original information, and kept it concise while making bullet points from messy lists.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in KwaZulu-Natal
In KwaZulu-Natal, the IT and computing sector is generally thriving, with a growing demand for skilled professionals to drive innovation and digital transformation across various industries. Typically, this growth translates into a range of job opportunities in various sectors, including financial services, technology, manufacturing, and healthcare. Generally speaking, career prospects in this field are considered stable and secure.
The typical salary range for IT and computing roles in KwaZulu-Natal can vary significantly depending on factors such as experience, company size, industry sector, and specific job requirements. Broadly speaking, entry-level positions typically fall within the R400 000 – R600 000 per annum range, while senior or specialized roles can command salaries between R800 000 – R1 500 000 per annum. However, it is essential to note that these are broad ranges and actual salaries may vary significantly depending on individual circumstances.
Common skills for IT and computing professionals in KwaZulu-Natal include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like SQL or NoSQL, knowledge of operating systems and networking protocols, and familiarity with cloud computing platforms. Other essential skills often include problem-solving, analytical thinking, communication, and collaboration.
Industries that commonly employ IT and computing professionals in KwaZulu-Natal include the financial services sector, technology industry, manufacturing sector, and healthcare sector. These sectors require skilled professionals to manage and maintain their digital infrastructure, develop innovative solutions, and ensure data security and integrity.
For career development, IT and computing professionals in KwaZulu-Natal can expect opportunities for advancement through various routes. Typically, this involves gaining relevant certifications, pursuing higher education qualifications, or taking on specialized roles within the company. Many organizations also invest heavily in employee training and development programs, providing ongoing support and mentorship to help professionals grow and develop their skills.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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