Job Description
About the Role
We are seeking a charismatic and elegant Front Desk Guest Relations Anchor/Duty Manageress to join our 5-star boutique hotel in Franschhoek. As the first point of contact for our high-profile guests, you will be responsible for providing exceptional service and ensuring a memorable stay. With your bubbly personality, excellent communication skills, and comfort dealing with VIP guests, you will be the perfect fit for this role.
Key Responsibilities
- Greet and welcome guests upon arrival
- Manage front desk operations, including check-ins, check-outs, and room assignments
- Handle guest inquiries and resolve any issues promptly
- Coordinate with other departments to ensure seamless service delivery
- Maintain accurate records and reports using Opera Property Mgt Software
- Work effectively in a fast-paced environment, managing multiple tasks and priorities
- Perform evening and late shifts as required
Requirements
- 3 to 5 years of previous 5* hotel experience as a Lodge Anchor, Receptionist, Concierge, Front Desk Agent or Liaison Officer Hotel Management, Front Office or Guest Relations
- Formal Tertiary Qualifications (not specified)
- Strong admin, organizational, financial and planning abilities
- Highly proficient in Excel, Word, and Opera Property Mgt Software
- Fully proficient in booking and reservations systems
Qualifications
- (Not mentioned in the original job description)
Salary & Benefits
- (Not mentioned in the original job description)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Stellenbosch
The catering and hospitality industry is a dynamic sector in Stellenbosch, South Africa, with a growing demand for skilled professionals to cater to the local tourism industry. Typically, job seekers in this field can expect a competitive salary range, although it’s essential to note that salaries vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries in catering and hospitality are on the lower to moderate side compared to other industries.
Common skills required for roles in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to multitask, effective time management, customer service skills, and knowledge of food safety and hygiene protocols. Typically, candidates with experience in the industry or relevant vocational training are preferred. Some common certifications, such as a Food and Beverage Management Certificate or a Hospitality Studies degree, can also be advantageous.
The catering and hospitality sector is often found in various industries, including financial services, technology industry, manufacturing sector, hotels, restaurants, and event management companies. These roles may involve working in kitchens, front-of-house staff, management positions, or specialized areas such as events or conferences.
Career development opportunities in the catering and hospitality industry are diverse and varied. With experience and additional training, professionals can move into senior roles, take on leadership positions, or specialize in specific areas of the industry. Common career progression paths include moving from entry-level to supervisory roles, progressing to management positions, or transitioning into related fields such as event planning or food production. Additionally, some professionals choose to pursue further education and training to enhance their skills and expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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