Franschhoek: Assistant Hotel Manager (5* Boutique Hotel) – Franschhoek posted by Phoenix Recruitment

February 2, 2026 Jobs in Cape Winelands

Phoenix Recruitment

Stellenbosch

Catering / hospitality

Job Description

Hotel at a 5* Wine Estate close to Franschhoek is looking for a passionate and skilled Assistant Hotel Manager. The Assistant Hotel Manager’s role is to enhance the operational efficiency and service quality , under the guidance of the Hotel Manager , providing the exceptional service, manage the hotel team and support the underlying objectives within the Hotel. You will excel in this role if you are an efficient, solutions driven individual who enjoys a fast paced and constantly changing environment with a passion for exceptional service whilst maintaining a high degree of operational delivery and people management. Staff Transport from Franschhoek, Paarl and Stellenbosch. Duties: Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback. Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented. Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste. Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy. Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation. Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant guidance is provided. Create an environment that fosters positive employee engagement and commitment to their roles. Provide timely feedback and conduct performance appraisals for the hotel team according to required standards. Enforce discipline where necessary according to the Code of Conduct. Work with third-party suppliers to ensure excellent service to both the organization and the guests. Prepare and propose the annual budget, working closely with finance and purchasing to ensure inventory and par stock levels support consistent quality service. Manage department rosters, attendance and leave balances to control staffing costs. Monitor Night Auditors and ensure that they are maintaining the correct standards and procedures that accurate financials are captured daily. Reconciliation of all floats to be checked on a regular basis to rule out any discrepancies. Regularly train on all SOP’s and ensure that the team is up to date with all relevant procedures. Notice and communicate opportunities for quality improvement, ensuring follow-through on implementation. Requirements: Diploma in Hospitality Management Minimum of 5 years’ experience in hotel management or a similar leadership r ole within the hospitality industry. Advanced computer skills including MS office, including e-mail and internet. Experience with Protel PMS advantageous. Valid driver’s licence Ability to confidently operate within a fast-paced and challenging environment. Effective complaint handling. Demonstrate exceptional team leadership and management skills Superior communication and interpersonal skills Financial acumen Personal and professional integrity of the highest standard.

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About Catering / hospitality Jobs in Stellenbosch

The catering and hospitality industry is a dynamic sector in Stellenbosch, South Africa, with a growing demand for skilled professionals to cater to the local tourism industry. Typically, job seekers in this field can expect a competitive salary range, although it’s essential to note that salaries vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries in catering and hospitality are on the lower to moderate side compared to other industries.

Common skills required for roles in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to multitask, effective time management, customer service skills, and knowledge of food safety and hygiene protocols. Typically, candidates with experience in the industry or relevant vocational training are preferred. Some common certifications, such as a Food and Beverage Management Certificate or a Hospitality Studies degree, can also be advantageous.

The catering and hospitality sector is often found in various industries, including financial services, technology industry, manufacturing sector, hotels, restaurants, and event management companies. These roles may involve working in kitchens, front-of-house staff, management positions, or specialized areas such as events or conferences.

Career development opportunities in the catering and hospitality industry are diverse and varied. With experience and additional training, professionals can move into senior roles, take on leadership positions, or specialize in specific areas of the industry. Common career progression paths include moving from entry-level to supervisory roles, progressing to management positions, or transitioning into related fields such as event planning or food production. Additionally, some professionals choose to pursue further education and training to enhance their skills and expertise.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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