Duty Manager
Posted on 2025-04-23
Employer | Kendrick Recruitment |
---|---|
Salary | 0 |
Category | It Computer |
Location | Western Cape / Franschhoek |
Job Summary
Duty Manager Luxury Boutique Hotel | Franschhoek
Kendrick Recruitment is currently seeking a professional and experienced Duty Manager to join a leading luxury boutique hotel based in Franschhoek. This exciting role is ideal for a highly organized and service-driven individual who thrives in a fast-paced, high-end environment.
Salary:
R20,000 R30,000 (Negotiable depending on experience)
Key
Responsibilities:
-
Oversee daily operations across all departments to ensure smooth, efficient, and professional service delivery
-
Provide exceptional guest and client support, managing queries and resolving issues promptly
-
Act as the point of contact during shifts, taking full ownership of operational needs
-
Coordinate with various departments to ensure seamless execution of services and packages
-
Monitor staff performance and provide guidance to uphold service excellence
-
Ensure company policies, procedures, and standards are adhered to at all times
-
Maintain safety, security, and hygiene standards
-
Complete shift reports and handovers accurately
Requirements:
-
Proven experience in a similar role within the hospitality industry
-
Strong leadership and problem-solving abilities
-
Excellent communication and interpersonal skills
-
Ability to manage multiple tasks and remain calm under pressure
-
A client-first attitude with a passion for delivering premium service
-
Willingness to work shifts, including weekends and public holidays
This is a fantastic opportunity to join a respected luxury boutique hotel and contribute to its world-class service offering.
Duty Manager position available in Western Cape, Franschhoek. This job position was posted by Kendrick Recruitment. The job has been posted as a free ad on 2025-04-23 at 15:03:33 in the It Computer category
Click Go Apply to apply online!
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Apply directly for this position. Please read all instructions carefully.
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Duty Manager
Franschhoek: Duty Manager posted by Kendrick Recruitment
Duty Manager
Posted on 2025-04-23
Employer | Kendrick Recruitment |
---|---|
Salary | 0 |
Category | It Computer |
Location | Western Cape / Franschhoek |
Job Summary
Salary:
R18,000 (Live Out)
Kendrick Recruitment is now seeking an experienced and dynamic Duty Manager for a luxury wine estate in Franschhoek. This is an excellent opportunity for a hospitality professional who is passionate about delivering outstanding guest service and has a strong understanding of five-star standards.
Experience and Skills Required:
-
Minimum 3 years of experience as a Duty Manager or Assistant Hotel Manager
-
Previous experience in a 5-star hotel environment is advantageous
-
Proficiency in Protel and MS Office
-
Strong attention to detail and a commitment to sustainable quality
-
Ability to drive innovation and deliver results
-
Proactive, adaptable, and solutions-driven
-
Collaborative with strong team leadership skills
-
Able to manage ambiguity and navigate change confidently
Inherent
Requirements:
-
Matric qualification
-
Tertiary qualification in Hospitality or Hotel Management
-
Valid drivers license
-
Ability to work shifts, including night shifts
-
High level of personal and professional integrity
-
Certification in First Aid, Firefighting, or Health and Safety is advantageous.
Main
Responsibilities:
-
Facilitate a seamless guest journey through effective planning and in-stay contact
-
Address and escalate guest complaints and challenges promptly
-
Monitor guest feedback and implement improvements as discussed with Management
-
Ensure all guest-facing staff maintain a professional appearance and adhere to company dress code
-
Uphold and enforce a strict disciplinary code within the team
-
Liaise closely with the Finance and Reservations teams
-
Drive and communicate guest feedback to relevant departments
-
Schedule training to address service challenges and improve delivery
-
Communicate occupancy changes and coordinate room moves across departments
-
Conduct regular training on updated SOPs and new services
-
Oversee Pre/In/Post (PIT) check procedures to ensure seamless service delivery
-
Manage monthly reconciliation of Front Office external supplier accounts
-
Maintain O-status (zero balance) and manage Management Accounts
-
Control waste and efficiently manage Front Office resources
-
Handle Front Office floats (reception and forex)
-
Ensure full compliance with Health and Safety standards
This is a fantastic role for someone who thrives in a high-performance, guest-centric environment. If you meet the above criteria and are ready to join a leading team, send your CV to Kendrick Recruitment today.
Duty Manager position available in Western Cape, Franschhoek. This job position was posted by Kendrick Recruitment. The job has been posted as a free ad on 2025-04-23 at 15:03:18 in the It Computer category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
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