Franschhoek: Front Desk Agent – Luxury Boutique Hotel | Franschhoek | Lb posted by HotelJobs

? Front Desk Agent Luxury Boutique Hotel | Franschhoek ? Location: Franschhoek ? Role Type: Full-time ? Package: Negotiable, depending on experience Kendrick Recruitment is seeking a professional and guest-focused Front Desk Agent to join a luxury boutique hotel in the heart of Franschhoek. This role is perfect for a well-presented and customer-oriented individual who thrives in a refined hospitality environment . Key Responsibilities: Welcome guests warmly and ensure a smooth check-in and check-out process Handle reservations; guest enquiries, and room allocations efficiently Provide exceptional customer service and resolve guest issues promptly and professionally Maintain accurate guest records and billing information Liaise with housekeeping and other departments to ensure seamless guest experiences Uphold the propertys standards of professionalism, presentation, and discretion at all times Requirements & Qualifications: Previous experience in a front office or guest relations role within a luxury hotel environment Strong communication and interpersonal skills Excellent organisational and administrative abilities Proficiency in hotel management systems and Microsoft Office Suite Professional; well-groomed appearance and a passion for delivering outstanding guest service What Is On Offer: Opportunity to join a prestigious luxury property in Franschhoek A dynamic and supportive team environment Career growth and development within a refined hospitality setting The chance to deliver memorable guest experiences every day This is an excellent opportunity for a dedicated hospitality professional to advance their career and be part of a high-performing luxury hotel team .