Franschhoek: Front Office Duty Manager – Previous 5 Star Hotel Fo Experience Essential – Franschhoek posted by HotelJobs

Luxury Boutique Hotel in the Franschhoek, Winelands region is requiring an experienced and dynamic Front Office Duty Manager. Kindly note this position is live-out (no accommodation) and will require the candidate to stay in the Winelands region. Minimum Requirements Grade 12 Matric Tertiary qualification in Hospitality or Hotel Management Valid Drivers license Ability to work shifts including night shift. Personal and professional integrity of the highest standard Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous Preference will be given to candidates from Paarl or neighboring areas Experience and skills: Minimum of 3 years Duty Manager or Assistant Hotel Management experience Previous 5* Hotel experience would be advantageous Computer skills including proficiency in the use of Protel and MS office Sustainable quality and attention to detail Innovation for results Initiative and change agent Teamwork, cross organisational collaboration and building high performance teams Managing uncertainty (ambiguity) and adaptability Main Responsibilities: Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates/feedback Deal with and or escalate guest challenges/complaints Monitor guest feedback received at check-out and through digital platforms, driving improvements based on this feedback as discussed with Management. Ensure that all guest facing teams maintain a professional and polished appearance by adhering to the company dress code. Enforce a zero-tolerance disciplinary code, maintaining a high standard of professionalism across the team. Work closely with Finance and Reservations teams. Drive guest feedback to the relevant teams and schedule training on challenging feedback to improve service delivery. Communicate occupancy changes or room moves to all departments to ensure proper staffing and resource allocation. Conducting regular training on current and updated SOPs and additional services implemented. Drive the PIT check procedure (Pre/In/Post) to ensure all guest services are delivered accurately. Manage the monthly reconciliation of Front Office External Supplier Accounts (external airport transfers etc.) Manage O-status (zero balance) and Management Accounts Minimize waste and control resources within the front office department. Managing the Front Office floats (reception and Forex) Ensure, enforce and maintain Health and Safety standards