Job Description
About the Role
We are seeking an experienced and reliable Guest Assistant to join our team at HotelJobs in Franschhoek, Cape Town. As a key member of our front office team, you will be responsible for providing exceptional service to guests, ensuring smooth check-in and check-out processes, and addressing guest feedback. If you have a warm and courteous demeanour, are efficient and guest-centred, and can work well under pressure, we would love to hear from you.
Key Responsibilities
- Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve.
- Handle requests such as wake-up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special accommodations.
- Provide accurate billing information, ensuring all guest charges are recorded and any discrepancies are resolved before check-out.
- Coordinate guest transportation, luggage assistance, and handle any final feedback with warmth and professionalism.
- Always uphold a neat and tidy reception desk.
- Check Public Areas on regular intervals during your shift to ensure these areas are always guest ready.
- Manage the front desk area, answering calls promptly, assisting with guest inquiries, and directing calls to appropriate departments.
- Handle any emergencies or incidents during the shift, ensuring the safety and security of guests and staff.
- Complete weekly and daily reports as per front desk shift procedures.
- Conduct detailed PIT checks on each shift and compare to guest details on Protel.
- Highlight any maintenance issues or service deficiencies promptly to maintain the hotel’s standards.
Requirements
- Minimum of 2 years of experience in the Front Office operations of a luxury hotel.
- Proficient in use of various well-known Property Management systems.
- Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance.
- Display a sense of urgency and dedication to meeting the needs and wishes of others.
- The ability to remain calm and professional when under pressure.
- Strong interpersonal skills.
- Excellent verbal and written skills.
Qualifications
- Matric Certificate.
- Tertiary qualification in Hospitality Management or Tourism would be advantageous.
- Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous.
Salary & Benefits
Not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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