Franschhoek: Guest Experience Manager – Franschhoek posted by HotelJobs

GUEST EXPERIENCE MANAGER Luxury Estate, Franschhoek We are seeking an exceptional Guest Experience Manager to join a world-class luxury estate in the heart of Franschhoek. This exclusive-use property hosts 816 guests and forms part of a prestigious Luxury Collection known for refined hospitality and effortless, memorable experiences. This is a live-out role and requires an individual with deep expertise, grace under pressure, and a genuine passion for delivering elevated guest journeys. The ideal candidate brings: 5+ years experience in luxury hotels, fine-dining restaurants, or high-end hospitality Exceptional wine knowledge service, pairings, and cellar management Strong culinary and fine-dining understanding, including menu structure and service timing A warm, spontaneous, and guest-centric personality with polished communication Fluency in English (additional languages are a plus) Reliable own transport and a valid drivers licence Professional habits and consistent reliability A collaborative approach across both front and back of house Additional Advantages: Formal hospitality or sommelier training Experience in boutique luxury properties or high-end event service If you are passionate about creating unforgettable guest experiences and meet the above criteria, we would love to hear from you. Email me your CV to Apply Below Whatsapp Apply Below