Franschhoek: Housekeeping Supervisor posted by IntelliStaff

• The Housekeeping Supervisor plays a key role in supporting the Hotel Management Team by supervising the housekeeping team to meet the strategic direction and annual plans for housekeeping operations.

Key Responsibilities:

• Provide clear direction, oversight, and guidance to the Housekeeping Team, ensuring motivation and adherence to established standards.
• Facilitate effective communication and collaboration within the Housekeeping Department and with other operational departments.
• Prepare weekly departmental work schedules based on occupancy forecasts, allocating tasks accordingly.
• Monitor daily staffing levels to ensure sufficient coverage at all times.
• Conduct regular inspections of guest rooms and public areas to confirm cleanliness, maintenance, and operational standards.
• Implement and maintain departmental par-stock levels for chemicals, amenities, linen, and other operational items in coordination with Hotel Management.
• Control and monitor inventories related to equipment, linen, stationery, guest and cleaning supplies, and uniforms to ensure stock levels and cost efficiency.
• Identify opportunities to reduce waste and enhance cost savings, while aligning service practices with environmental and financial goals.
• Maintain up-to-date departmental training records that accurately reflect all conducted training sessions.
• Implement and monitor an effective key control system to ensure the safety and security of guests, team members, equipment, and supplies.

Experience and Competencies Required:

• Minimum of 2 years’ experience in a similar role within a 5-star luxury hotel or resort.
• Excellent verbal and written communication skills.
• Demonstrated leadership and team management abilities.
• Proven experience in staff training and development.
• Competence in preparing and managing duty rosters.
• Strong knowledge of expense and inventory control.
• Ability to remain composed and professional in high-pressure situations.
• Minimum Requirements:
• Diploma in Hospitality or equivalent qualification.
• Valid driver’s license.
• High level of physical endurance.
• Preference will be given to candidates residing in Franschhoek and surrounding areas.