Franschhoek: Reservations & Revenue Manager posted by Karen Tupper Recruitment

February 5, 2026 Jobs in Cape Winelands

Karen Tupper Recruitment

Stellenbosch

Catering / hospitality

Job Description

Reservations & Revenue Manager – Luxury Wine Estate – Franschhoek A wine estate based in Franschhoek is seeking an experienced and commercially minded Revenue Manager / Reservations Manager to oversee reservations operations while driving revenue optimisation across accommodation and related services. This role is ideal for a detail-oriented professional with strong analytical skills and a deep understanding of hospitality revenue strategies. Key Duties and Responsibilities Revenue Management Develop and implement revenue management strategies to maximise occupancy, ADR, and overall revenue Monitor demand, market trends, and competitor pricing within the Franschhoek and luxury wine estate market Set and manage room rates, restrictions, and availability across all distribution channels Prepare revenue forecasts, budgets, and performance reports for management Analyse booking patterns, pace reports, and yield performance Reservations Management Oversee the reservations department and daily booking operations Ensure efficient handling of all reservations, enquiries, amendments, and cancellations Maintain accurate rate loading and inventory across PMS, channel managers, and OTAs Ensure a high standard of guest communication and conversion of enquiries into confirmed bookings Manage group bookings, special events, and exclusive use reservations Systems & Distribution Manage and optimise PMS, channel managers, and booking platforms Ensure rate parity and accurate content across all online channels Work closely with marketing and sales teams to align promotions, packages, and campaigns Collaborate with website partners to optimise direct bookings Team & Operations Train, mentor, and support reservations staff to ensure service excellence Establish and maintain SOPs for reservations and revenue processes Handle guest feedback relating to bookings and pricing in a professional manner Liaise closely with operations, front office, and finance teams Requirements: Minimum 5 years’ experience in revenue management and/or reservations management within hospitality, luxury accommodation, or wine estate environments Strong understanding of revenue management principles and distribution channels Proficiency in PMS, channel managers, and booking platforms Advanced analytical and reporting skills with high attention to detail Excellent communication and negotiation skills Strong organisational and leadership abilities Ability to work independently and make data-driven decisions Must have own reliable transport Personal Attributes Commercially astute with a strategic mindset Guest-focused with strong service ethics Proactive, adaptable, and solutions-driven Professional and well-presented Location Franschhoek, Western Cape

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About Catering / hospitality Jobs in Stellenbosch

The catering and hospitality industry is a dynamic sector in Stellenbosch, South Africa, with a growing demand for skilled professionals to cater to the local tourism industry. Typically, job seekers in this field can expect a competitive salary range, although it’s essential to note that salaries vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries in catering and hospitality are on the lower to moderate side compared to other industries.

Common skills required for roles in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to multitask, effective time management, customer service skills, and knowledge of food safety and hygiene protocols. Typically, candidates with experience in the industry or relevant vocational training are preferred. Some common certifications, such as a Food and Beverage Management Certificate or a Hospitality Studies degree, can also be advantageous.

The catering and hospitality sector is often found in various industries, including financial services, technology industry, manufacturing sector, hotels, restaurants, and event management companies. These roles may involve working in kitchens, front-of-house staff, management positions, or specialized areas such as events or conferences.

Career development opportunities in the catering and hospitality industry are diverse and varied. With experience and additional training, professionals can move into senior roles, take on leadership positions, or specialize in specific areas of the industry. Common career progression paths include moving from entry-level to supervisory roles, progressing to management positions, or transitioning into related fields such as event planning or food production. Additionally, some professionals choose to pursue further education and training to enhance their skills and expertise.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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