Reservations Manager
Posted on 2025-02-16
Job Summary
Reservations Manager
Franschhoek, Cape Town
A luxury estate in Franschhoek is seeking an experienced and detail-oriented Reservations Manager to oversee all aspects of the reservations department. This role requires a hospitality professional with a strong background in luxury accommodation bookings, exceptional organisational skills, and a passion for delivering a seamless guest experience.
Due to the estates location, it is advised that the successful candidate resides in or near Franschhoek.
Key Responsibilities
- Manage all reservations, ensuring accuracy, efficiency, and a seamless booking experience for guests.
- Oversee the reservations process from enquiry to confirmation, including individual, group, and corporate bookings.
- Maintain and update the property management system, ensuring all bookings and availability are recorded correctly.
- Communicate with guests and travel partners, providing prompt and professional assistance with booking requests, special requirements, and changes.
- Work closely with the front office, sales, and marketing teams to maximise occupancy and revenue opportunities.
- Monitor booking trends and provide regular reports on reservations performance, forecasting, and revenue insights.
- Handle deposit payments, cancellations, and refund requests in line with the estates policies.
- Ensure all guest preferences and special requests are noted and communicated to the relevant departments.
- Assist in implementing strategies to drive direct bookings and reduce reliance on third-party platforms.
- Maintain high levels of customer service, ensuring all guests receive prompt and professional assistance.
Requirements & Qualifications
- Minimum of 3+ years experience in a reservations management role within a luxury hotel, lodge, or estate.
- Strong knowledge of hotel reservation systems and property management software.
- Excellent communication and customer service skills, with a professional and courteous approach.
- Strong attention to detail and organisational skills, with the ability to manage multiple bookings and enquiries efficiently.
- Ability to work collaboratively with sales, marketing, and front-of-house teams.
- A proactive and solutions-driven mindset with a strong understanding of revenue management.
- Knowledge of the Franschhoek hospitality market would be an advantage.
To Apply
Please submit a copy of your updated CV and a recent profile photo. Only shortlisted applicants will be contacted.
Reservations Manager position available in Western Cape, Franschhoek. This job position was posted by Karen Tupper Recruitment. The job has been posted as a premium ad on 2025-02-16 at 13:01:01 in the Tourism Hospitality category
Click Go Apply to apply online!
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Reservations Manager
Posted on 2025-01-31
Job Summary
Description
The established boutique hotel is seeking an experienced Reservations Manager who will be responsible for managing the reservations process and operation on the property, by coaching and motivating the team to deliver quality guest service and meet financial targets for the property. He/ she will also ensure that the reservations/reception team adhere to policies and procedures implemented by the property while working with the team to promote sales and upselling of all facilities.
Requirements:
-
Good understanding of revenue management
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Must have outstanding communication skills – written and spoken
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Previous experience managing/supervising a Reservations team/ department required within a 4 or 5 hotel or lodge
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Leads by example with a guest-centric approach and great attention to detail
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Strong leadership and interpersonal skills
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Excellent organizational and time-management abilities
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Excellent problem-solving and decision-making skills
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Excellent computer skills, MS Office and PMS – Innkeeper PMS experience advantageous
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Own a vehicle and a valid drivers license
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Ideal candidate to reside in close proximity to Franschhoek
Duties and
Responsibilities:
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Coordinate with the sales and reservation team for all room bookings, train all customer service coordinators, and assist in resolving all issues.
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Assist meeting planner in analyzing all room requirements and collaborate with the sales and marketing team to ensure compliance with all revenue management guidelines.
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Manage all guest issues and ensure response to all queries.
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Monitor the flow of dining rooms and recommend ways to increase revenue.
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Supervise efficient working of sales associates, provide training to resolve all issues, and train employees to maintain the daily schedule.
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Collaborate with the maintenance and operations department to resolve all guest issues.
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Forecast all project requirements daily and ensure achievement of all hotel reservation objectives.
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Manage and ensure resolution of all guest issues and provide training to all new employees for all policies and procedures.
-
Oversee reservation administration and provide updates to reservation systems and process all requests
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Manage the inventory of all processes and recommend ways to maximize revenue.
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Assist in answering all incoming calls and manage all online inquiries.
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Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and between staff and management.
-
Emphasizes employee selection, training and development as a way of doing business.
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Ensures all hotel employees know hotel objectives.
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Knows local health and safety codes and regulations that apply to the hotel.
Reservations Manager position available in Western Cape, Franschhoek. This job position was posted by Karen Tupper Recruitment. The job has been posted as a premium ad on 2025-01-31 at 13:03:13 in the Tourism Hospitality category
Click Go Apply to apply online!
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Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
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