Menu Close

Johannesburg: Front office Agent posted by Deka Minas (Pty) Ltd

Front office Agent

Posted on 2025-04-27 13:10:43

Company Deka Minas (Pty) Ltd
Salary 0
Category Other Tourism/Hospitality
Location South Africa  /  Gauteng  /  Johannesburg

Job Summary

A Front Office Agent is the first point of contact for guests, responsible for delivering an exceptional luxury hospitality experience. This role involves welcoming guests, handling check-ins and check-outs, managing reservations, and assisting with guest requests to ensure a seamless and personalized stay. The ideal candidate should exhibit professionalism, efficiency, and warmth while upholding the highest standards of customer service.

Key Responsibilities:1. Guest Services & Reception

  • Greet guests with a warm, professional, and friendly demeanor.
  • Ensure smooth and efficient check-in and check-out procedures.
  • Provide personalized guest services, catering to VIPs and returning guests.
  • Anticipate guest needs and handle special requests and preferences promptly.
  • Assist with luggage arrangements and transportation requests.

2. Reservations & Front Desk Operations

  • Manage room reservations, modifications, and cancellations efficiently.
  • Maintain up-to-date knowledge of room availability, rates, and special offers.
  • Ensure guest profiles and preferences are accurately recorded in the system.
  • Process payments and ensure accurate billing for guests.

3. Communication & Coordination

  • Serve as the main point of contact for guests, handling inquiries professionally.
  • Provide accurate information about hotel services, local attractions, and events.
  • Coordinate with housekeeping, concierge, and other departments to fulfill guest requests.
  • Ensure smooth handovers between shifts with detailed reports.

4. Complaint Handling & Problem Resolution

  • Address guest concerns with professionalism and efficiency.
  • Take ownership of issues, offering immediate resolutions or escalating when necessary.
  • Follow up with guests to ensure satisfaction and enhance their overall experience.

5. Administrative & Compliance Responsibilities

  • Ensure compliance with hotel policies, procedures, and safety regulations.
  • Maintain confidentiality of guest information and financial transactions.
  • Follow security procedures, including verifying guest identities during check-in.
  • Keep accurate records of guest interactions, feedback, and incidents.
Job Seeker Tip

Set up job alerts on major job boards to be notified of new opportunities quickly.

Click Go Apply to apply online!

Apply directly for this position. Please read all instructions carefully.

View Job  Cape Town City Centre: Spa Sales Executive

We do not process job applications; we simply aggregate and display job listings.

More related positions


Franschhoek: Front Office Manager | La Residence

The main purpose of the Front Office Manager at La Residence is to oversee the management and control of the daily operations in the Front Office department, including the Boutique/ Curio Shop. This is to ensure that the standards of The Royal Portfolio a


View Job
Front Office Manager | La Residence

South Africa: Director Of Front Office

Duties: Leading and Supervising Staff: manages and motivates a team of front office staff, including front desk agents, concierge staff, bellmen, and other related positions. Ensuring Guest Satisfaction: responsible for ensuring a positive and memorable g


View Job
Director Of Front Office

Polokwane: Front Office Duty Manager

Front Office Duty Manager (POS25092) POLOKWANE R12 000.00 pm R15 000.00 pm (Live-out) (Fixed Term) Purpose: We are looking for an experienced Front Office Duty Manager Opera System Experience required. Responsibilities Polite, friendly person that can thi


View Job
Front Office Duty Manager

Cape Town City Centre: Assistant Front Office Manager

Duties: Assist the Front Office Manager in managing the day-to-day operations and the team ensuring the quality, standards and meeting the expectations of the guest on a daily basis. Supervises all areas of the Front Office in the absence of the Front Off


View Job
Assistant Front Office Manager

Naboomspruit: Front Office Manager posted by Trinity Protection

Odyssey for stock control & ordersNightbridge booking system5 year experience relevant to position. Guest services Excellent hosting skills Office management Ensure smooth and effective flow of operations and services.Motivational and good organisational


View Job
Front Office Manager

Centurion: Hotel Front Office Manager posted by Restaurant Staff

A Boutique Hotel in Centurion is on the lookout for a motivated Front Office Manager to lead and manage all front office operations. This essential position plays a key role in ensuring guests have an exceptional experience while maintaining the highest s


View Job
Hotel Front Office Manager

Western Cape: Assistant Front Office Manager posted by Morea House

Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by


    View Job
    Assistant Front Office Manager

Western Cape: Night Manager – Front Office posted by Morea House

CORE WORK ACTIVITIES
 
Monitoring Property Operations


Western Cape: Front Office Supervisor posted by Morea House

Key Responsibilities:

  • Oversee daily front office operations including guest check-in/check-out, reservations, and concierge services.
  • Ensure the highest level of guest satisfaction by anticipating needs and handlin


    View Job
    Front Office Supervisor

Franschhoek: Front Office Manager | La Residence posted by The Royal Portfolio

The main purpose of the Front Office Manager at La Residence is to oversee the management and control of the daily operations in the Front Office department, including the Boutique/ Curio Shop. This is to ensure that the standards of T


View Job
Front Office Manager | La Residence

South Africa: Front Office Administrator

Duties: Reception and Guest Relations: Greet and welcome visitors, customers, and guests. Answer and screen phone calls, take messages, and direct calls appropriately. Manage the front desk, ensuring a welcoming and organized environment. Administrative S


View Job
Front Office Administrator

South Africa: Front Office Administrator

SALARY: MARKET RELATED WITH MEDICAL AID/PROVIDENT FUND The purpose of the position is to handle telephonic communication at the property in a well-spoken and articulate manner. Minimum Experience and Qualification Required - Grade 12 - 1-2 years switchboa


View Job
Front Office Administrator

Cape Town City Centre: Corporate Front Of House & Office Assistant

REQUIREMENTS Minimum of three years work experience in a corporate environment Excellent computer proficiency Strong analytical and problem-solving skills Excellent interpersonal and customer service skills Ability to function well in a high-paced, and at


View Job
Corporate Front Of House & Office Assistant

Polokwane: Front Office Duty Manager posted by Emporium

Front Office Duty Manager (POS25092)
POLOKWANE
R12 000.00 pm – R15 000.00 pm (Live-out) (Fixed Term)
Purpose:
We are looking for an experienced Front Office Duty Manager Opera System Experience required.
Responsibilities


View Job
Front Office Duty Manager

White River: Front Office Manager posted by Zeebra Junction Specialist Recruitment

Overview

My Client a well known and popular De Luxe Hotel and connference Venue in Mpumalanga is recruiting for a Front Office / Reception Manager.

Remuneration:


Johannesburg: Front office Agent posted by Deka Minas (Pty) Ltd

A Front Office Agent is the first point of contact for guests, responsible for delivering an exceptional luxury hospitality experience. This role involves welcoming guests, handling check-ins and check-outs, managing reservations, and assisting with gu


View Job
Front office Agent

Cape Town City Centre: Night Manager – Front Office

CORE WORK ACTIVITIES Monitoring Property Operations Monitors and ensures compliance with all Guidelines to Operations. Ensures supervisors maintain adequate levels of department supplies. Ensures all employees are in proper uniform and are properly groome


View Job
Night Manager – Front Office

Cape Town City Centre: Assistant Front Office Manager

Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds


View Job
Assistant Front Office Manager

Gauteng: Fis Quantum Tech Support – 4 Months` Contract (Treasury/Finance Front/Back/Middle Office Environment

Job Description: Treasury System (FIS Quantum) expansion project support. The role will primarily be focused on supporting the expanded usage of the Treasury System both from a functionality perspective as well as broader usage across the business, this w


View Job
Fis Quantum Tech Support – 4 Months` Contract (Treasury/Finance Front/Back/Middle Office Environment

Cape Town City Centre: Front Office Supervisor

Key Responsibilities: Oversee daily front office operations including guest check-in/check-out, reservations, and concierge services. Ensure the highest level of guest satisfaction by anticipating needs and handling inquiries or complaints promptly and pr


View Job
Front Office Supervisor

Error making API request: cURL error 6: Could not resolve host: publisher.resgen.us
Share this to someone who needs a job:
Posted in Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

More Jobs in Your Area