Gauteng: Applications Administrator and Developer posted by Recruit-It

• Business Applications Administration 30%
• System Workflow Management             20%
• Data Management                                     20%
• Incident and User Support                         20%
• Digital Transformation Initiatives Support 10%

 
Competency Requirements for Position
Knowledge:

• Application Configuration and Management (Users, Groups, Access, Permissions)
• SaaS Workflow orientated Platforms
• CRM, ITSM, Helpdesk Systems (Fresh Service, Sales, Desk)
• Data, Information and Analytics Platforms. (Excel, PowerBI etc.)
• Knowledge documentation and management.
• Data Engineering & Integrity
• Application Development & Integration

 
Skills:

• Broad System and User Administration.
• Business Workflow Construction and Implementation.
• Strong internal customer orientated outlook.
• Organizational change capability.
• Skills in managing cross functional departments, systems and incidents.
• Organized, diligent with an eye for data detail.
• Information management including presentation and communication skills.
• Experience with data mapping and data migration.
• Experience in:
  • API Integration
  • JSON
  • REST
  • cURL
  • Postman
  • MySQL / MongoDB
  • MySQL Stored Procedures
  • MySQL Workbench
  • FreshWorks products and their development environments, workflows, webhooks etc.
  • Experience in Zapier and Python advantageous

 
Behavioral:

• Systemic (end to end) thinker
• Excellent team participation and customer skills
• Ability to influence business stakeholders
• Analytical, problem- solving skills
• Decisive
• Results driven
• Stress tolerance

 
Minimum Qualification:

• Degree in Computer Science, Information Technology, or a related field
• Certifications in SaaS services (Service Now (or ITSM equivalent), Azure, Google Cloud)

 
Minimum Experience: 

• More than 3 years in software application management and system administration

 
Other Requirements:

• Willing to work overtime if required
• Must have own transport
• Valid passport

 
Key Stakeholder Relationships
Internal

• Cross functional stakeholders engaged in improving win rate and business efficiency.

 
External

• Suppliers and various system platform providers (SAP, QlikView, ConnectBase, Jurumani, Fresh Suite (desk, sales service), BigPanda, DevBoks). Customer engagement as needed.

 
Key Performance Areas & Indicators
 
System Administration

• User and Group Administration across multiple systems – Deliver on the required task, Maintain platform capabilities and system integrity and security.
• Working with departments and Internal IT to ensure operational system state is on order and securely

maintained – Improved system performance
 
Workflow Development and Maintenance

• Create workflows in the SaaS systems based on business analysis outcomes involving multiple departments. – Improve business performance through workflow implementation and optimisation.
• Ensure changes are implemented, tested and documented. – Ensure that quality and change control is continuously part of the process.

 
Systems Incident and User Support

• Manage system issues using the ITSM SaaS platform ticketing process. – Ensure incidents are dealt with in a timely fashion with high quality resolutions.
• Support platform users and actively address complex issues collaboratively with the DT team. – Ensure that the user base and business can operate efficiently and effectively.

 
Data Integrity Management

• Analyze quantity and quality of data on a continuous basis and ensure the data needed for digital transformation initiates is processed and available. – Validate, Correct and Eliminate unnecessary data or duplication of data. – Data quality monitored and improved.
• Evaluate and optimize work processes, systems and people which create and modify data

 
Collaboration and Process Improvement

• Actively participate in team meetings and collaborate with other departments to understand and align on current issues, requirements and objectives. – Quality and completeness of documentation, feedback from team members on collaboration efforts, and contribution to achieving team goals.