Job Description
.Key Responsibilities:
- Handle inbound customer calls professionally and efficiently regarding parcel tracking, delivery status, service inquiries, and complaints.
- Make outbound calls to customers for delivery confirmations, follow-ups, or to resolve issues.
- Record and update customer information accurately in the company’s CRM system.
- Provide clear and concise information to customers regarding services, policies, and procedures.
- Escalate complex issues to supervisors or relevant departments as needed.
- Process customer requests such as address changes, delivery rescheduling, or refunds.
- Maintain a courteous and helpful demeanor during all customer interactions.
- Meet or exceed individual and team performance targets such as call handling time, resolution rates, and customer satisfaction scores.
- Assist in developing FAQs and scripts to improve service quality and consistency.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Always arrive 10-15 minutes early for interviews to show punctuality and reliability.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Hotazel: Workplace Coach posted by Hire Resolve
Description:Hire Resolve's Client is currently looking for an experienced Workplace Coach to join their mining company based in the Northern…
View JobCape Town: Business Analyst (Supply Chain) posted by Hire Resolve
A supply chain advisory and data analytics firm that helps businesses improve efficiency, reduce costs, and increase revenue through consulting,…
View JobJohannesburg: Data Product Manager posted by Hire Resolve
A growing B2B data marketplace platform is looking for a Data Product Manager to drive execution, quality, and optimization of…
View JobJohannesburg: Data Product Manager posted by Hire Resolve
A growing B2B data marketplace platform is looking for a Data Product Manager to drive execution, quality, and optimization of…
View JobJohannesburg: Data Product Manager posted by Hire Resolve
A growing B2B data marketplace platform is looking for a Data Product Manager to drive execution, quality, and optimization of…
View JobJohannesburg: Data Product Manager posted by Hire Resolve
A growing B2B data marketplace platform is looking for a Data Product Manager to drive execution, quality, and optimization of…
View Job
Browse Employers
Job Alerts