Job Description
.Key Responsibilities:
- Handle inbound customer calls professionally and efficiently regarding parcel tracking, delivery status, service inquiries, and complaints.
- Make outbound calls to customers for delivery confirmations, follow-ups, or to resolve issues.
- Record and update customer information accurately in the company’s CRM system.
- Provide clear and concise information to customers regarding services, policies, and procedures.
- Escalate complex issues to supervisors or relevant departments as needed.
- Process customer requests such as address changes, delivery rescheduling, or refunds.
- Maintain a courteous and helpful demeanor during all customer interactions.
- Meet or exceed individual and team performance targets such as call handling time, resolution rates, and customer satisfaction scores.
- Assist in developing FAQs and scripts to improve service quality and consistency.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Before the interview, research the company thoroughly and prepare thoughtful questions to ask.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Western Cape: General Manager posted by ESG Recruitment
DutiesOverseeing Production:a. Manage all aspects of steel production processes, ensuring efficiency, quality, and adherence to safety regulations.-...
View JobCape Town: Safer Gambling Analyst – Remote posted by Hire Resolve
Hire Resolves client is urgently seeking the expertise of a Safer Gambling Analyst for a fully remote position.Responsibilities:Communicating with customers...
View JobCape Town: Projects Contracts Manager posted by Hire Resolve
Hire Resolves client is looking for a Projects/Contracts Manager to join their team in Cape Town. They are a construction…
View JobCape Town: Site Engineer posted by Hire Resolve
Hire Resolve's client, who offers the highest quality construction, project management and specialist subcontracting services, is searching for a Site...
View JobLimpopo: 1x HOTEL OPERATIONS MANAGER needed for a busy 5-Star Lodge in Limpopo posted by Spa Sense
HOTEL OPERATIONS MANAGER needed in Limpopo We are looking for an experienced Hotel Operations Manager.A minimum of 3 years experience…
View JobGauteng: Senior Engineer- Transmission Substations – E05 posted by The Hiring House
Job Requirements:Determining project costs, including materials, labor, and other expenses, to create accurate and competitive bids.Plan, direct, and manage...
View Job
Browse Employers
Job Alerts