| Date | 2025-01-24 |
|---|---|
| Job Title | Cross Border Operations Manager |
| Employer | Primeserv Denverdraft More Information |
| Salary | 0 |
| Category | Logistics |
| Location |
Gauteng / Gauteng |
Job Summary
Overview:
– The Cross Border Operations Manager is required to meet and exceed business objectives and ensuring consistent achievement of all financial and operational KPIs
– He/she is required to deliver (in partnership with the wider business teams) an outstanding “Customer Experience”
– He/she inspires and motivates a number of employees to ensure operational excellence, high employee engagement and service improvement is achieved
– Available on weekends (mainly telephonically) to sort out any operational issues that may arise
Key
Responsibilities:
– Operational planning of movements into and out of Southern Africa
– Client liaison
– Document management – invoicing, PODs, border documentation, etc.
– Driver management in conjunction with fleet controllers
– Fuel consumption management
– Accurate costing of all aspects of cross-border department.
– Key understanding of all relevant border posts and customs conditions and rules
– Responsible for leading the Operational Team and ensuring delivery of overall operational KPIs
– Proactively maintains regular engagement with key internal and external clients and stakeholders
– Ensure delivery of Client KPIs and contract compliance including day to day service levels, customer experience, quality measures and compliance measures
– Responsible for the development of the operational team by optimizing the skills of the existing team
– identify training requirements and create training needs analysis for all team members
– to have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business.
– Successfully managing peak periods
– Continuous identification and implementation of operational best practice through interaction with the wider team
– Identifying and highlighting opportunities for services and process improvements
– Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation
– Excellent leadership, people management, communication and influencing skills
– Strong commercial understanding and accountability for profit targets
– Setting and reviewing quality performance standards
Daily Tasks:
– Planning, coordinating and monitoring the movement of the cross-border deliveries
– Coordinate the use of automated and computerized systems
– Responding to and dealing with customer communication via email and telephone
– Keeping control systems up to date
– Planning future capacity requirements
– Producing reports and statistics on a daily, weekly and monthly basis
– Briefing team leaders/supervisor on daily basis
– Maintaining standards of heath and safety, hygiene and security in the work environment
– Daily interaction with the general manager to ensure all planning is done
Qualifications and Skills:
– Relevant logistics degree / diploma
– Minimum 5 years’ experience as a manager of a cross-border or transport operations environment
– Code B Driver’s License
– Thorough knowledge of costing and budgeting
– Thorough knowledge of all cross-border processes, procedures and customs compliance
– IR and HR practices
– 5 years’ experience in driver management
Abilities:
– Computer literate
– Advanced Excel skills
– Manage staff and enforce discipline
– Communicate well on all levels from general workers to Directors
– Good self-discipline
– Good housekeeping principles
– Must be able to plan and organize well
Cross Border Operations Manager position available in Gauteng, Gauteng. This job position was posted by Primeserv Denverdraft. The job has been posted as a char8000 ad on 2025-01-24 at 21:20:17 in the Logistics category
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