• Lead and motivate a team of call centre agents, fostering a customer-first culture.
• Ensure smooth triage and handling of incoming calls, prioritising urgent customer needs.
• Coach and mentor agents to develop their customer service skills and confidence.
• Drive customer experience improvements through active listening and empathy.
• Monitor and analyse service levels, using insights to improve performance.
• Partner with other internal teams to resolve issues quickly and effectively.
• Champion energy, positivity, and accountability within the call centre.

What We’re Looking For

• Proven experience in a call centre management or customer experience leadership role.
• Strong track record of motivating and developing people.
• Customer-focused mindset – able to connect authentically with both customers and staff.
• Ability to manage triage, prioritise tasks, and make quick, sound decisions.
• High energy, resilience, and adaptability in a dynamic environment.
• Excellent communication and problem-solving skills.
• Automotive & Software experience essential

What’s on Offer

• The opportunity to lead a high-impact team within a growing automotive software business.
• A dynamic environment where your leadership directly shapes the customer journey.
• Competitive remuneration and growth opportunities.