Job Description
The Desktop Architect collaborates with various teams, including IT, network, security, and end-users, to create a seamless and efficient desktop computing environment that meets the organization’s business needs. The Desktop Architect will also serve as a tier 3 support for Workspace and field services after all solutions has been exercised without success.
Technical skills required:
- Desktop Architecture & Design: Expertise in designing and implementing enterprise desktop solutions, including hardware and software configurations.
- Operating Systems: Proficiency in Windows, macOS, and Linux desktop environments, including deployment and management.
- Virtualization Technologies: Experience with VDI (Virtual Desktop Infrastructure) solutions such as VMware Horizon, Citrix Virtual Apps & Desktops, and Microsoft AVD (Azure Virtual Desktop).
- Endpoint Management: Proficiency in tools like Microsoft Endpoint Manager (Intune & SCCM), Ivanti, Jamf (for macOS), and other MDM (Mobile Device Management) solutions.
- Cloud & Hybrid Environments: Knowledge of Microsoft 365, Azure AD, AWS Workspaces, and Google Workspace.
- Security & Compliance: Familiarity with endpoint security tools, encryption, identity and access management (IAM), multi-factor authentication (MFA), and compliance frameworks (ISO 27001, NIST, GDPR, etc.).
- Networking & System Integration: Strong understanding of TCP/IP, DNS, DHCP, VPNs, and integration with on-premise and cloud services.
- Software Deployment & Patch Management: Experience with automated software deployment, patching, and scripting using PowerShell, Bash, or Python.
Experience Requirements:
- Minimum of 5-10 years of experience in desktop infrastructure design, implementation, and support.
- Prior experience as a Desktop Engineer, Systems Engineer, End-User Computing Specialist, or IT Architect before transitioning to an architect-level role.
- Hands-on experience with enterprise-scale desktop deployments, virtualization, and endpoint management.
- Experience working in a large corporate IT environment or Managed Services Provider (MSP) is beneficial.
- Involvement in IT security, compliance, and risk management related to desktop computing.
- Experience with cloud migration, hybrid environments, and modern workplace solutions
Professional Certifications (Preferred & Recommended):
- Microsoft Certifications:
- Microsoft Certified: Endpoint Administrator Associate (MD-102)
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- Microsoft Certified: Enterprise Administrator Expert
- Microsoft Azure Administrator (AZ-104) (for cloud-based desktop environments)
- Security & Compliance:
- CompTIA Security+
- IT Service Management & Networking:
- ITIL Foundation (IT Service Management)
Additional Desirable Knowledge & Expertise:
- Experience in automation and scripting using PowerShell, Bash, or Python.
- Knowledge of Zero Trust Architecture (ZTA) for endpoint security.
- Exposure to AI-driven IT operations (AIOps) and self-healing endpoint solutions.
- Experience with enterprise mobility solutions such as MobileIron, VMware Workspace ONE, or Microsoft Intune.
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