Gauteng: Executive Assistant (US Medical Admin Assistant) posted by Anchora

January 20, 2026 Jobs in Gauteng

Anchora

South Africa

Customer service / support

Job Description

About the Role

Anchora is seeking an experienced Executive Assistant to join our team in support of a solo, board-certified obstetrics and gynecology practice on New York City’s Upper East Side. Our client offers personalized women’s health care across every stage of life, blending modern, evidence-based medicine with classic care. As the right candidate for this role, you will be the primary point of contact for patients, medical staff, and insurance companies.

Key Responsibilities

Manage inbound and outbound patient calls, answer basic inquiries, represent doctor warmly and professionally.
Schedule, confirm appointments; maintain the calendar; send patient portal and onboarding info.
Triage and manage the email inbox; respond to routine administrative inquiries and escalate to the doctor as needed.
Collect and enter accurate patient demographics and U.S. insurance details, including out-of-network plans.
Prepare reimbursement forms
Handle light insurance tasks including out-of-network eligibility checks, prior authorizations, and surgery scheduling.

Requirements

Prior experience supporting U.S.-based healthcare practices with out-of-network insurance workflows is required.
Excellent verbal and written communication skills with a warm, personable approach.
Strong empathy and professionalism, especially when discussing insurance and financial responsibility.
Proven sales-oriented mindset with the ability to guide patients through decisions.
Exceptional organizational and cognitive skills, including effective multitasking and strong attention to detail.

Qualifications

Bachelor’s degree is preferred but not required.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in South Africa

In South Africa, the customer service and support industry is a significant sector, with many companies seeking to provide excellent service to their customers. Typically, this involves a range of roles that cater to diverse industries, from technology and finance to healthcare and retail.

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Generally, salaries for customer service and support positions in South Africa vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad ranges can be discussed. Typically, entry-level positions may start around R15 000 – R25 000 per annum, while more senior roles can range from R50 000 – R80 000 per annum or more. However, salaries can fluctuate based on individual performance and the specific requirements of each role.

Common skills for customer service and support roles in South Africa include excellent communication skills, both written and verbal; problem-solving abilities; a strong attention to detail; and a positive, patient demeanor. Additionally, many companies value candidates with experience in resolving conflicts or managing multiple tasks simultaneously. Technical skills such as proficiency in CRM software or helpdesk platforms can also be beneficial.

The financial services sector, technology industry, and manufacturing sector are among the most common industries that employ customer service and support roles. These sectors often require specific knowledge of products or services, but generally, a strong understanding of customer needs and expectations is paramount.

Career development opportunities for those in customer service and support roles can be diverse. Many companies offer training programs to enhance skills and promote career advancement. Senior roles may involve supervisory responsibilities, while some positions may lead to specialized roles such as account management or product expertise. Furthermore, with the rise of e-commerce and digital services, there is a growing demand for skilled customer service professionals who can effectively manage online interactions.

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For job seekers looking to break into the field, focusing on developing strong communication skills and gaining relevant experience through internships or volunteer work can be beneficial. As the industry continues to evolve, staying adaptable and open to new technologies and approaches will be essential.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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