• Minimum of 5 years’ experience as a technician after qualification (post apprenticeship)
• A masters certification from any brand would be highly advantageous.
• French speaking Technician with an Automotive Qualification (red seal or equivalent).
• Experience in the VW /Audi brand would be highly advantageous.
• Experienced Automotive Trainer would be advantageous.
• Other in-dealer experience would be advantageous.
• Accreditation as a qualified assessor and moderator or demonstrated progress is required.
• Experience with course development and training principles essential.
• Experience with MS Word, Excel, and PowerPoint important.

 
Responsibilities and expectations but not limited to:
Training Content Design / Launches / Projects:

• In collaboration with the Instructional Design Team compile training materials for designated programmes
• Design, customise or refresh training material as directed by the company, this would include, VW AG Content customised to SA market, Existing materials, New local content for specific projects.
• The format on content required would include: Face to Face Training: Facilitator Guide, Participant Guide, Power Point, Assessments, Virtual Classroom Training: Facilitator Guide, Participant Guide, Power Point Guide, Assessments, Web Based Training: Content as required.
• Comply with the versioning rules for cataloguing
• Align all content development to meet competence-based learning outcomes
• Ensure that all training activities and materials, including examination and assessments, meet with the relevant organisational and statutory policies, including health and safety.
• Assist the Technical Training Lead to: scope and define learner paths for functional roles, plan for new product introduction training (determined by model), achieve an 80: 20 blended learning strategy (20% Theoretical for 80% Practical).
• Ensure that all training activities and materials, including examination and assessments, meet with the relevant organisational and statutory policies, including health and safety.

Training Delivery:

• Deliver training according to the training schedules, at the direction of the Technical Training Lead.
• Deliver training at venues or locations at the direction of the Technical Training Lead.
• Undertake content development and revision at the direction of the Technical Training Lead on the days on which training delivery is not required.
• Deliver between 120 – 140 platform days per annum and attend 2-3x trips to VWAG per annum.
• Ensure utilisation of training information, tools and materials provided by the Academy.
• Deliver ad hoc training as directed.
• Travel to deliver training, both within South Africa and in Sub-Sahara markets will be a requirement for this role.
• All new Product Launch Training designed and delivered, compliance attendance for target audiences delivered as defined by Brands per new model introductions.

Evaluation:

• Support the training evaluation process according to Kirkpatrick levels 1-5 managed in alignment with specific training outcomes.
• Manage own course evaluations and ensure corrective actions are implemented where learners are under performing. Report poor performance outcome to the Non-Tech Training Lead for further action.
• Examination / assessment process and resources managed according to VWSA and VWAG policy.
• Set relevant and meaningful questionnaires for all courses presented and test the delegates to ensure competence on the course content.
• Make use of polls and online comments during VCT sessions to provide valuable feedback on own session effectiveness.

Audits and Housekeeping:

• Maintain the OEM Training standards and support the VWSA Academy audits as required. This includes general housekeeping and day to day maintenance and cleanliness of all training vehicles, classrooms, practical workspaces, and training equipment.

Customer Relationship Management:

• Build and maintain professional and effective relationships with Dealer Personnel, VWSA Personnel, Suppliers /Service Providers, and preferred Training Bodies.
• Review and act on evaluations and feedback from Dealer Personnel, OEM Personnel, Suppliers / Service Providers, and preferred Training Bodies.
• Promote a positive working relationship with internal and external customers and service providers.

Process Management:

• Undertake annual updates of all processes and alignment to internal Quality Management System.
• Continuous improvement approach implemented to support the ongoing improvement of business operations, specifically with regard to process efficiency.

 
Only shortlisted candidates will be contacted. If you do not hear from us within two weeks of applying, please consider your application unsuccessful.

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