Gauteng: Head of IT posted by Ziyasiza Consulting (Pty) Ltd
Posted on 2025-04-30 00:00:00
Employer | Ziyasiza Consulting (Pty) Ltd |
---|---|
Category | Finance/Accounting Management |
Location | Gauteng / Gauteng |
Job Summary
Key Responsibilities:
- IT Strategy and Leadership
- Develop and implement the IT strategy in alignment with the company’s business goals and objectives.
- Lead and manage the IT department, ensuring a high level of service delivery, efficiency, and reliability.
- Ensure the IT infrastructure supports business operations, scaling with organizational growth while optimizing costs and performance.
- Provide leadership and mentoring to the IT team, ensuring continuous development and performance improvement.
- Infrastructure Management
- Oversee the design, implementation, and management of IT infrastructure, including networks, servers, databases, cloud systems, and hardware.
- Ensure the stability, performance, and security of all IT systems, applications, and networks.
- Monitor system performance, implement enhancements, and resolve issues to maintain optimal uptime and reliability.
- Manage the lifecycle of hardware and software systems, ensuring proper maintenance and upgrades.
- Cybersecurity and Data Protection
- Collaborate with the IT security team to develop and enforce cybersecurity policies and procedures.
- Ensure compliance with data protection laws and industry standards regarding data privacy and security (e.g., GDPR, CCPA).
- Manage data backup and disaster recovery strategies to ensure business continuity.
- Address any cybersecurity threats or incidents promptly, working to mitigate risks and protect company assets.
- Project Management and IT Operations
- Oversee the planning, execution, and delivery of IT projects, ensuring they are completed on time, within scope, and on budget.
- Work closely with other departments to understand technology needs, ensuring the IT department delivers solutions that support operational and business goals.
- Ensure efficient IT operations, including managing helpdesk services, end-user support, and software deployment.
- Establish and track key performance indicators (KPIs) for the IT department to ensure continuous improvement in service delivery.
- Vendor Management and Budgeting
- Manage relationships with external IT vendors, contractors, and service providers to ensure services meet organizational needs and performance standards.
- Oversee the procurement of IT hardware, software, and services, ensuring the cost-effectiveness of purchases.
- Develop and manage the IT department budget, ensuring expenditures are aligned with organizational priorities and financial constraints.
- Negotiate contracts and service level agreements (SLAs) with third-party vendors and ensure compliance with agreed terms.
- Team Development and Collaboration
- Build and develop a high-performance IT team, providing coaching, guidance, and development opportunities.
- Foster a collaborative and innovative team environment, encouraging knowledge sharing and problem-solving.
- Work closely with other departmental heads to understand their IT needs and collaborate on cross-functional projects.
- Promote IT best practices and standards across the organization, ensuring that employees understand and adhere to IT protocols.
Key Performance Indicators (KPIs):
- Successful delivery of IT projects on time and within budget.
- High system uptime and minimal disruption to business operations.
- Efficient handling of IT support requests and resolution times.
- Successful implementation of cybersecurity measures and risk mitigation.
- Effective vendor management, with adherence to service level agreements (SLAs) and cost control.
- Positive feedback from business stakeholders on IT service quality and support.
- Successful management of the IT budget and cost optimization.
Qualifications and Experience:
Education and Certification:
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (Master’s degree preferred).
- Industry certifications such as ITIL (Information Technology Infrastructure Library), Cisco Certified Network Associate (CCNA), Microsoft Certified: Azure Solutions Architect, or other relevant IT certifications are a plus.
Experience:
- Minimum of 8 years of experience in IT, with at least 3 years in a managerial or leadership position.
- Proven experience in managing IT infrastructure, systems, and services for a medium to large organization.
- Strong experience in leading IT teams, managing IT projects, and driving technology initiatives.
- Experience with cybersecurity best practices, data protection regulations, and business continuity planning.
- Solid understanding of IT budgeting, vendor management, and procurement processes.
- Familiarity with cloud technologies, enterprise software, and digital transformation initiatives.
Skills and Competencies:
- Leadership: Strong leadership skills, with the ability to lead, mentor, and motivate a diverse IT team.
- Strategic Thinking: Ability to align IT strategy with business goals and identify opportunities for technology to improve business performance.
- Problem Solving: Excellent troubleshooting and problem-solving skills, with the ability to address complex IT issues and drive resolution.
- Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Project Management: Experience managing multiple projects simultaneously, ensuring they are delivered on time and within scope.
- Vendor Management: Proven ability to manage vendor relationships, contracts, and service level agreements (SLAs).
- Business Acumen: Understanding of business operations and how IT can drive efficiency, productivity, and growth.
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