Gauteng: Healthcare Service Consultant posted by Hire Power

• National Senior Certificate is essential (with English and Mathematics/ Maths Literacy results all above 50%)
• A relevant business-related qualification is highly advantageous
• 1-2 years of experience in a call or contact centre service environment is essential
• Exposure to the medical scheme industry of preferred
• Language proficiency in English and either Sotha, Setswana or Xhosa is essential
• A Driver’s license is advantageous
• Computer literacy (MS 365 – Word, Excel and Outlook) proficiency is essential

RESPONSIBILITIES:

• Engage with clients and/or intermediaries through various servicing channels (inbound calls, emails, walk-in interactions, etc.) in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
• Take ownership of complaints and ensure they are resolved effectively and promptly.
• Provide clients with the relevant information and documentation as required in line with policy guidelines.
• Maintain high levels of customer service excellence whilst meeting timescales.

Note:
To be successful, you will be required to pass online assessments and undergo background verification checks.
If we have not contacted you directly within two weeks of submitting your CV, it is reasonable to assume that your application is unsuccessful.
Cut-off date for CV submission is: 21 November 2025.