Duties:
- Digitally deliver on the desired end-to-end client experience for lower revenue mass market clients
- Develop strong relationships with your clients
- Ability to unlock our value proposition through high value interactions with your clients, with insights attained through our process of continuous consultation
- Manage and take full ownership of the allocated client base
- Collaborate with Sales Consultants to ensure fast and sustained conversion of sales to satisfied clients
- On-board new clients and ensure yield metrics are met
- Up-sell VAS or new product features to your current client base
- Train existing clients on new products or processes through a combination of telephonic and digital channels
- Ensure churn of your client base is within budgeted targets
- Maintain detailed records of all client interactions in CRM
- Collaborate with Sales Consultants to grow your region and maintain its profitability
- Ensure clients continually experience a “Remarkable CX” infused with digital experiences
Requirements, Qualifications and Experience
- Sound understanding of the SA private medical industry as well as medical practices highly advantageous
- National Senior Certificate (Matric), but tertiary qualification preferred
- 2+ years in client service in the healthcare and/or information technology sectors
- 1+ years training clients on software products
- 1+ years up-selling products and services to existing clients
- 1+ years building strong and trusted business-level relationships with clients
- 2+ years admin
- 1+ years coordinating third parties
SALARY DISCLAIMER: The advertised salary range is merely a guideline to attract a range of potentially suitable candidates to the advertised position. It is the prerogative of the future employer to offer a candidate any market related remuneration package in line with the candidate’s qualifications, skills and level of experience.
Inbound Business Consultant position available in Gauteng, Gauteng. This job position was posted by Pillango Placements. The job has been posted as a char8000 ad on 2025-02-06 at 01:20:41 in the Medical category
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