Gauteng: Internal Sales Representative posted by Primeserv Denverdraft

Job Purpose:
Achieving sales targets by selecting the appropriate equipment, submitting timeous and accurate quotations, processing orders and ensuring delivery of goods to customers in line with customer requirements.
 
Requirements:

• Grade 12 with Mathematics.
• Engineering qualification preferable.
• 2 to 3 years’ experience in internal sales, preferably in an engineering / industrial environment.

Key Performance Areas:
 
Compiling Quotations:

• Monitoring email and telephonic requests for quotations from customers and external sales team.
• Analysing and selecting suitable equipment in line with technical specifications and customer requirements.
• Performing required calculations to validate pump selections.
• Ensuring client receives quotes timeously.
• Determining materials and/or products required for quotation purposes and obtaining relevant pricing and availability.
• Capturing relevant information such as customer details, product details, etc. on the ERP system.
• Submitting relevant quotation and additional technical information to the customer or sales representative.
• Ensuring accuracy of information and product specifications.
• Liaising with the line manager in the event of queries.

Processing Received Orders:

• Ensuring all relevant information and supporting paperwork is completed prior to capturing on the ERP system.
• Checking client account status prior to processing new orders.
• For cash clients, processing pro-forma invoices and submitting to finance pending clearance of payments.
• Checking availability of ordered products.
• Capturing order on ERP system.
• Sending order documentation to production manager and stores supervisor.
• For ordered items not currently in stock, submitting information to purchasing department.
• Sending order acknowledgement to client.
• Daily checking of ERP system to monitor order status and provide feedback to the client and/or sales representative.
• Liaising with the department manager in the event of delayed orders or issues.
• Submitting all relevant credit note information to the line manager for cancelled orders.
• Ensuring up-to-date filing of all relevant documentation.
• Costing import quotations.
• Processing the Client’s orders and following up on progress.

Behaviours:
Adhering to the Company’s values and the Company’s Way at all times by demonstrating:

• Clear and concise communication.
• Being solution-minded.
• Adhering to quality standards.
• Having a “can-do” attitude.
• Being growth orientated.
• Having passion for the role and the Company.
• Being respectful towards other employees and clients.
• Maintaining ethical standards.
• Building trust and keeping promises.
• Focusing on client satisfaction.
• Team player.
• Flexibility and a willingness to help.
• Emotional stability and self-control.
• Friendly, helpful and presentable.
• Being focused and minimizing distractions.