| Date | 2024-09-01 |
|---|---|
| Job Title | Channel Support It Manager (Banking) |
| Employer | Recruit-It More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Gauteng / Gauteng |
Job Summary
- Branch cash operations technology (Teller software applications as well as knowledge of AML and CTR/A and other regulatory implications)
- In-branch client experience management (appointment booking and queue management software – e.g. Qmatic, Wavetec and Aurionpro)
- Client relationship management (e.g. D365, Salesforce)
- Client identification and authentication (Fingerprint and Facial biometrics, signature recognition; other out-of-band second factor technologies)
- Staff productivity management (Nice WFM, ActiveOps, Zendesk)
- Peripheral integration technologies (Card/PIN peripherals, Biometrics peripherals like fingerprint readers and camera’s, signature pad peripherals and document printing peripherals)
- Branch network connectivity technologies (Fibre optics, LTE, Low-orbit satellite – e.g. Vodacom, Telkom, Openserv)
Contact centre:
- Voice, chat, email routing and blending technology (including Chatbot and Whatsapp Enterprise-based engagement) – Some technology provider examples would be Genesys, Nice, Avaya.
- Client relationship management (e.g. D365, Salesforce)
- Call quality assurance and client sentiment tracking (Nice Nexidia, Qualtrix XM)
- Staff productivity management (Nice WFM, ActiveOps, Zendesk)
- Client identification and authentication (Nice Voice biometrics; other out-of-band second factor technologies)
Channel Support It Manager (Banking) position available in Gauteng, Gauteng. This job position was posted by Recruit-It. The job has been posted as a char8000 ad on 2024-09-01 at 01:02:39 in the It Computer category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Johannesburg: Channel Support It Manager (Banking)
Branch cash operations technology (Teller software applications as well as knowledge of AML and CTR/A and other regulatory implications) In-branch client experience management (appointment booking and queue management software e.g. Qmatic, Wavetec and Auri
View Job
Channel Support It Manager (Banking)
Midrand: Manager: Channel Support Frontline
Role: A Senior IT Manager is required to play a crucial role in strategic oversight of systems and teams within the company BITE area. This position involves steering the teams` operations, ensuring that infrastructure and applications align with business
View Job
Manager
Midrand: Manager: Channel Support Frontline posted by Recruit-It
Role:A Senior IT Manager is required to play a crucial role in strategic oversight of systems and teams within the company BITE area. This position involves steering the teams` operations, ensuring that infrastructure and applications align with business o
View Job
Manager
Gauteng: Channel Support It Manager (Banking) posted by Recruit-It
Branch cash operations technology (Teller software applications as well as knowledge of AML and CTR/A and other regulatory implications)In-branch client experience management (appointment booking and queue management software – e.g. Qmatic, Wavetec a
View Job
Channel Support It Manager (Banking)