Job Description
Minimum Requirements
- Grade 12 / Matric – essential
- Diploma or Degree in Hospitality Management, Property Management, Facilities Management, or Business Administration – preferred
- Minimum 3–5 years’ experience in property, hospitality, or facilities management
- Previous student accommodation management experience is an advantage
- Code 08 driver’s licence – preferred
- Microsoft Office proficiency (Excel, Word, Outlook)
- Must reside on-site (live-in role)
Key Responsibilities
- Manage all residence operations, including housekeeping, maintenance, health & safety, and building security.
- Ensure high-quality service delivery and an excellent student living experience.
- Oversee budgets, financial controls, procurement, and reporting in line with company standards.
- Supervise and motivate residence and facilities staff, managing performance and development.
- Maintain Health & Safety compliance and implement best practices across the residence.
- Manage tenant relations, including complaints, registrations, lease renewals, and contract terminations.
- Oversee student intake and registration processes, ensuring smooth transitions.
- Implement and manage the Res Life Events Calendar and drive student engagement activities.
- Liaise with service providers, maintenance contractors, and suppliers, ensuring SLA compliance.
- Support the finance and collections team in monitoring tenant accounts and arrears.
- Promote sustainability and utilities management (water, electricity, and waste control).
- Source and manage BBBEE-compliant suppliers and service partners.
Skills and Attributes
- Strong leadership, communication, and people management skills
- Excellent customer service and student engagement abilities
- High numerical literacy and attention to financial detail
- Ability to manage multiple building operations simultaneously
- Understanding of budgeting, forecasting, and cost control
- Experience with contractor and service provider management
- Knowledge of Occupational Health & Safety regulations
- Energetic, proactive, and results-driven with a passion for property and facilities management
Why Apply?
This is an excellent opportunity to grow your career in property management and student accommodation operations within a professional, supportive company. You’ll gain hands-on experience in residence management, property maintenance, facilities administration, and tenant relations while contributing to a vibrant student community.
? How to Apply
If you’re a driven, customer-focused professional ready to take on a live-in Residence Manager role in Pretoria, submit your CV and join a team shaping the future of student housing in South Africa.
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