Gauteng: Senior Sales Administrator posted by Headhunters
Posted on 2025-04-30 00:00:00
| Employer | Headhunters |
|---|---|
| Category | IT Sales |
| Location | Gauteng / Gauteng |
Job Summary
Proven work experience in a similar role and industry essential.
Required Skills:
Industry-Specific Knowledge:
- Understanding of ICT Products and Services: Familiarity with ICT products like Cloud, Microsoft licencing, managed services, security, connectivity etc
- Knowledge of Billing and CRM Systems: Experience with CRM and billing systems
Administrative and Organizational Skills:
- Data Management: Proficiency in capturing accurate records and databases.
- Time Management: Effectively managing deadlines for quotes, orders, and related administrative tasks
Communication Skills:
- Internal Collaboration: Strong written and verbal communication for coordinating with sales teams, operations, and finance.
- Customer Interaction: Professional and friendly communication for handling queries, confirmations, or complaints.
- Problem-Solving: Resolving conflicts or misunderstandings with diplomacy.
Technical Proficiency:
- CRM and Sales Tools: Expertise in using Customer Relationship Management systems and feasibility platforms.
- General IT Skills: Proficiency with MS Office
Attention to Detail:
- Accuracy in Documentation: Ensuring precision in quotes, contractual documents, and customer data to avoid costly errors and time.
Flexibility and Adaptability:
- Fast-Paced Environment: Ability to handle last-minute changes or requests and urgent customer needs.
- Learning Agility: Willingness to adapt to new tools, processes, or technologies.
Teamwork and Initiative:
- Supportive Attitude: Proactively assisting sales reps and other departments to achieve common goals.
- Problem Ownership: Taking responsibility for resolving administrative roadblocks without always needing direction.
Key Performance Areas:
Sales Support and Coordination:
- Processing Sales Orders: Accuracy and timeliness in managing quotes delivery, contractual documents like cancellations and realignments, and order entries.
- Sales Team Enablement: Providing administrative support, such as preparing basic proposals or managing queries.
Customer Relationship Management (CRM):
- Data Accuracy: Capturing and maintaining up-to-date and error-free customer/order information in the CRM.
- Customer Queries: Timely and effective handling of customer inquiries and escalations.
Process Optimization:
- Workflow Efficiency: Streamlining administrative tasks and identifying areas for automation or improvement.
- Collaboration: Coordinating between sales, projects, operations, and finance teams to ensure smooth workflows.
- Order Fulfilment: Ensuring timely processing and delivery of orders to customers.
Communication and Collaboration:
- Internal Communication: Acting as a liaison between the sales team and other departments, such as logistics or finance.
- Customer Communication: Maintaining a professional tone when addressing queries, confirmations, or complaints.
- Documentation: Producing clear, accurate, and well-organized sales documentation.
Customer Satisfaction:
- Service Levels: Ensuring administrative support meets agreed-upon timelines and quality standards.
- Issue Resolution: Promptly addressing errors, delays, or miscommunications that may impact customers.
- Feedback Implementation: Supporting improvements based on customer and sales team feedback.
If you do not hear from us within two weeks of applying, you may assume that your application was unsuccessful.
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