Gauteng: Service Administration Manager posted by Stonebridge HR Solutions
Posted on 2025-08-01 00:00:00
| Employer | Stonebridge HR Solutions |
|---|---|
| Category | Office Automation |
| Location | Gauteng / Gauteng |
Job Summary
The Service Administration Manager oversees the administrative and operational functions of the service department to ensure smooth execution of client services and internal workflows. This role manages a team of administrative staff, Service Supervisor and coordinates service delivery and logistics while ensuring compliance
with internal and external processes.
Requirements:
- Matric / Grade 12
- Sound knowledge of customer service software and processes and metrics
- Tertiary qualification in the relevant field would be an advantage
- 3–5 years of experience in service administration, operation management, or similar role.
- Minimum 3 years in a supervisory or team leader roles.
- Syspro Knowledge would be advantageous
- Occupational Health and Safety awareness and knowledge
- Good working knowledge of Microsoft office
Skills:
- Excellent communication skills
- Computer and System Proficiency
- Customer service
- Problem solving skills
- Leadership skills
- Safety and Compliance Awareness
- Interpersonal skills
- Organizational skills
- Attention to Detail
Responsibilities:
Operational Efficiently
- Oversee Service department to ensure smooth workflow. Monitor speed, efficiency and processes.
- Support budgeting and resource planning where required.
- Ensure that safety regulations are followed.
- Seeks to resolve any disputes and communication with internal departments and clients.
- Managing quality concerns with the Service Manager
- Ensures that all jobs are completed
- Checks on stock levels and ensures that sufficient stock is available for all vans.
- Conducts quarterly stock counts
- Communicates and monitors targets and objectives with the supervisor, admin teams and technicians.
- Fleet management
- Team Leadership and management
- Provides training and performance management of the team.
Customer Service Excellence
- Ensures high levels of customer satisfaction through prompt and professional service.
- Handles customer inquiries, complaints, and special requests effectively.
- Maintains service quality standards and ensure positive experience.
- Monitors and measures the quality of service
Reporting
- Prepares and analyses monthly and quarterly reports
- Implements improvement plans
- Consolidates monthly / quarterly operations reports
Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.
Click Go Apply to apply online!
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